Quality Assurance Specialist

Job Description

Join our team as a Quality Assurance Specialist professional supporting training center operation. In this role, you will help implement and maintain a robust quality management system, conduct audits, and ensure adherence to regulatory, contractual, and customer requirements. You will collaborate with cross-functional teams and local auditors to promote a consistent, high-quality compliance culture across multiple locations.

• Implement and monitor the Quality Assurance (QA) and compliance monitoring system across training centers in South, Central, and North America.
• Actively participate in QA audits across CAE Dallas training centers and other training locations throughout the Americas.
• Establish and oversee local QA auditor teams, as needed.
• Plan, coordinate, execute, and document site Quality/Compliance audits to ensure adherence to:
  • Civil aviation authority regulations
  • Applicable contractual requirements
  • Relevant customer requirements
• Maintain records of completed audits, non-conformances, and corrective and preventive actions.
• Ensure follow-up actions are completed within agreed timelines and escalate non-compliance issues when necessary.
• Identify and coordinate improvements to the QA/compliance monitoring system.
• Verify that organizational policies and procedures:
  • Align with regulatory requirements
  • Effectively mitigate quality and compliance risks
• Provide feedback on training and business processes (e.g., Q-Pulse/Enlighten or TCOM).
• Produce regular QA reports by training center, regulatory jurisdiction, and business unit.
• Prepare and conduct quarterly Quality Management Reviews with key stakeholders and regulatory representatives.
• Ensure QA reporting aligns with global QA policies, objectives, and best practices.
• Deliver or coordinate Quality Management System (QMS)/Compliance Monitoring training across training locations.
• Train, coordinate, and oversee the work of local quality auditors across the Americas.
• Perform secondary duties when required (e.g., Export/ITAR control reviews).
• Operate with functional supervisory responsibility for local QA auditors (no direct reports).
• Exercise sound business judgment while adhering to budget considerations (no direct budget ownership).

• Minimum 2 years of experience in quality assurance or compliance auditing in the aviation industry.
• Basic knowledge of aviation regulatory principles.
• Functional proficiency in written and spoken English.
• Ability to work independently with sound judgment and prioritization skills.
• Strong organizational skills with the ability to manage multiple tasks across locations simultaneously.
• Ability to collaborate effectively with internal stakeholders (e.g., operations, training, technical teams).
• Ability to interact professionally with external stakeholders, including customers and regulators.
• Proficiency in standard IT tools and systems.

• Experience in pilot training, aircraft operations, or simulator training center environments.
• Working knowledge of quality management systems (e.g., Q-Pulse, Enlighten, TCOM).
• Demonstrated ability to support and promote a quality and compliance culture.

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At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

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As part of our process, we may use AIsupported tools to help review applications, with human decisionmaking at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.