What are the responsibilities and job description for the Sales Associate position at CADY?
Who is CADY?
CADY is the premier school photography company. We exist to inspire and unleash human potential. We are innovative and aim to elevate excellence, year after year. We are an innovative company that consistently strives to surpass our own achievements year after year. We inspire students, schools, and our team members so they feel accepted and empowered. Your story starts with CADY!
CADY Perks
- Weekly pay
- Flexible scheduling
- Career advancement with opportunities for promotion
- Annual review with merit opportunity
- Free professional headshots
- Free annual family portrait session
- Referral bonus program
- Paid learning and development through CADY University
- Fun, active and Instagram-worthy studio environment
- Team member recognition and rewards programs
- Employee assistance programs to support your health and well-being
Job Summary
Under the direction of your Studio Manager, the Experience Ambassador (Sales Associate) role is crucial for maintaining a positive client experience and ensuring the success of the overall business. In this role, you will play a pivotal part in elevating our customers' experience and ensuring that every person who walks through our doors receives exceptional service. The ideal candidate will have a passion for creating positive interactions, a keen eye for detail, and a commitment to fostering a welcoming and memorable environment.
Top 5 Responsibilities
1. Greet and engage with customers in a friendly and approachable manner
2. Anticipate and understand customer needs to provide proactive assistance
3. Develop a deep understanding of our products and services to effectively guide and educate customers
4. Stay informed and knowledgeable about promotions, offerings, and any changes in products/services
5. Driving KPI metrics and achieving studio goals
Additional Responsibilities
- Address customer concerns or issues promptly and effectively, seeking solutions that leave customers satisfied.This would include collaborating with relevant departments to resolve more complex customer challenges
- Client interaction and studio maintenance skills
- Interact with clients during the image presentation, helping them understand and choose their finalized images. Provide assistance in placing orders, answering questions, and addressing concerns
- Collaborate with the photographers and other team members to ensure a seamless transition from the photography session to the presentation and ordering process
- Effectively communicate the Cady brand identity to clients. Ensure that the values and messaging of the studio are consistently conveyed throughout the session, presentation and interaction process
- Be prepared to handle any issues or concerns that may arise during the presentation or ordering process. Work towards finding satisfactory resolutions for both the client and the studio
Job Requirements
- Must be at least 18 years of age
- High School diploma or equivalent
- Must pass a satisfactory background check
- Exceptional interpersonal and communication skills
- A positive and proactive attitude with a passion for delivering outstanding service
- Ability to multitask and prioritize
- Professional demeanor shown in person, on calls and in emails
- Excellent organizational skills with strong attention to detail
- Team player mentality with a willingness to collaborate with colleagues on ideas and initiatives
- Flexible with working in a fast-paced environment
Physical Requirements and Environmental Factors
- Extended periods of viewing computer screens
- Able to walk/move inside or outside for more than 6 consecutive hours
- Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded area)
- Able to move up to 20 lbs
- Able to communicate verbally with team members and customers
Salary : $15