Assistant General Manager | SpringHill Suites

Join the team at SpringHill Suites by Marriott in Deadwood, SD, where we offer a thrilling and rewarding career experience. We boast a dynamic culture, Marriott travel discounts, clear path to advancement, performance bonuses, diverse range of roles, supportive management, competitive compensation, celebrated success, and exclusive perks.

Responsibilities

• Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.
• Responsible for goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
• The AGM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
• Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
• The Manager is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Will be responsible to complete the duties of General Manager during times when the General Manager is not available.
• Other duties may be assigned to meet business needs.

Qualifications

• Energetic, self-motivated leader with strong work ethic required.
• Excellent communication, organizational and customer service skills required.
• Ability to direct, oversee multiple tasks simultaneously.
• Ability to work and interact with employees on every level.
• Exceptional written and verbal communication skills.
• Working knowledge of Excel and Word, knowledge of property management software systems a must.
• Local market knowledge experience a plus, with emphasis on local, corporate and group business.