Ops Support Representative I

Who You Are

Are you an organized and reliable professional who enjoys supporting teams, keeping processes running smoothly, and ensuring details are handled with care and accuracy? Do you take pride in being the person others can count on to keep operations moving forward? If so, keep reading—this role could be the perfect fit for you.

Who We Are

Cadex Solutions Corporation is an international holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including

• A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
• D&S Global Solutions, formed in 1997 and fully remote
• ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
• TranSubro, formed in 2012 and headquartered in Oceanside, NY
• DAL, formed in 1974 and headquartered in Clifton Heights, PA
• Insurance Recovery Group, founded in 1994 and headquartered in Marlbourgh, MA.
• Receivables Control Corporation, founded in 1970 and headquartered in Maple Grove, MN.

Summary

The Operations Support Representative plays a vital behind‑the‑scenes role in keeping our operations running smoothly across both 1st‑ and 3rd‑party business lines. This onsite position is ideal for a detail‑oriented professional who enjoys organization, collaboration, and problem‑solving. You’ll serve as a key support partner by managing customer communications, producing essential reporting, retrieving and maintaining critical documentation, and providing mailroom support that ensures timely, compliant delivery of materials.

PRIMARY JOB DUTIES

1. Monitor inbound customer email inboxes to ensure prompt, organized, and consistent responses, manage customer communications, including document requests, proof of payments, and account updates, and support the collections team by providing timely information and accurate system documentation
2. Access client systems to retrieve and archive documents for agent ticketing and filing purposes; update customer accounts and provide requested documentation directly to customers
3. Escalate requests for documentation from clients to ensure necessary information is available for debtor account review or collector action
4. Prepare and distribute routine client reports in accordance with established schedules and requirements, ensure all reports include appropriate backup documentation and supporting correspondence to provide context and a comprehensive overview of account activity; collaborate with internal teams as needed to gather accurate data and ensure timely delivery to clients
5. Provide backup support to the mailroom, including but not limited to printing and mailing physical letters, legal documents, and affidavits, as well as preparing printed materials for client presentations

SECONDARY JOB DUTIES

• If assigned, prepare and distribute daily attendance reports to designated Cadex personnel to support departmental planning and the reassignment of responsibilities as needed to ensure operational coverage
• Monitor LiveVox voicemail messages and promptly route them to the appropriate team members or departments to ensure timely follow-up and resolution
• Publish and update operating procedures and training materials to ensure consistency, accuracy, and compliance
• Continuously seek opportunities for process improvement and propose ideas
• Perform general administrative support as needed, including data entry and documentation handling
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in Operation support project work as required
• Act as backup to other members of the Operations Support Department
• Maintain a high level of professionalism and confidentiality with all information entrusted with

OTHER JOB DUTIES

This role may perform additional duties as assigned. This job description is not intended to be comprehensive and may be adjusted to meet evolving business needs, with or without advance notice.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

COMPENSATION

This position's compensation range is $19.00 per hour and is scheduled to work 40 hours per week. Placement in the range is dependent on experience, education, and other factors permitted by law.

WORK HOURS

It is essential that this position adhere to the assigned work schedule. This is a full-time position: Monday through Friday, 8:00am to 5:00pm CST, subject to change with advanced notice. Schedules and hours required vary by region, department, client, and/or team. Schedules will be assigned on an individual basis by the manager/supervisor of the position.

TRAVEL

No travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or general education degree (GED) and 1 – 3 years’ experience in a clerical, office, or administrative role

FLUENCY

This position requires fluency in the English language.

ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS

None required for this position.

WORK ENVIRONMENT

This job operates onsite in Maple Grove MN in an office setting. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s work environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

EEO STATEMENT

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

COMPETENCIES

• Proficient in navigating computer software and MS Office
• Time management and organization skills
• Problem solving skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Basic mathematical skills
• Basic telephone and calculator skills

Salary : $19