Collection Service Representative (CSR)

Get rewarded as you grow! Our compensation structure is designed to set you up for success from day one.

 All new agents start at $19.23/hour with a full 40‑hour workweek, plus a supportive 60‑day ramp period where you can learn the ropes without individual revenue goals. Once you’re up and running, you’ll step into a commission plan that pays monthly bonuses based on performance, up to $700/month on team or small‑balance desks. As you rise through the ranks and take on higher‑balance portfolios, your earning potential climbs with you, including unlimited 4% commission on all fees collected and tiered base‑pay increases up to $21.63/hour. Your success is truly in your hands—with real opportunities to grow your career, your skills, and your paycheck.

This is an in-office role located in Maple Grove, MN.

What we offer:  

• Monday through Friday day shift – no nights or weekends  

• Comfortable and safe location with ample and free parking  

• Facilities with a free gym and basketball court  

• A global company with cross training and transfer opportunities  

• Medical and dental, 80% single and 60% family covered by Cadex  

• 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)  

• Company paid life insurance and long term disability insurance  

• Generous PTO/sick leave along with other paid emergency leave options  

• 6 weeks of partial salary for parental leave  

• Stable and professional office and work environment  

• All computer equipment and tools required  

Who thrives here?  

• Reliability, showing up on time and consistent attendance  

• Goal-driven professionals motivated by performance-based bonuses  

• Individuals eager to learn new skills and build a career path in a supportive environment  

• Comfort on the phone with the ability to ask for payment and negotiate  

• Professionals with excellent communication and problem-solving skills  

What you’ll do:  

As Collection Service Representative (collector), you will be contacting our clients' customers to find solutions on accounts that are in arrears, to identify potential credits or disputes, and to follow up with the customer on a regular basis.   

The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires a high level of persistence and excellent communication skills to effectively negotiate payment terms and resolve disputes.  

Who we are:   

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India.  

Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including  

• A.G. Adjustments, formed in 1974 and headquartered in Melville, NY  

• D&S Global Solutions, formed in 1997 and fully remote  

• ABC-Amega, formed in 1929 and headquartered in Buffalo, NY  

• TranSubro, formed in 2012 and headquartered in Oceanside, NY  

• DAL, Inc., formed in 1974 and headquartered in Clifton Heights, PA  

• Receivables Control Corporation (RCC), formed in 1970 and headquartered in Maple Grove, MN  

• Insurance Recovery Group (IRG), formed in 1997 and headquartered in Framingham, MA  

Primary Job Duties   

• Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction  

• Work accounts assigned efficiently by meeting productivity and activity goals as assigned  

• Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently   

• Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required  

• Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed  

Secondary Job Duties   

Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected   

• Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email  

• Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients  

• Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims  

• Maintain organized electronic file storage of documents and emails   

• Interface with Client-Facing departments to help identify and meet client needs  

• Support new hires and other co-workers by assisting with training or other questions  

• Respond to written correspondence from customers, and clients in clear, concise, and professional  

• language by keeping language accurate, legible, complete, and by using a positive tone  

• Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements  

• Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans  

• Continuously seek opportunities for process improvement and propose ideas  

• Foster effective communication and collaboration between countries and cultures within all regions  

• Assist in Operational project work as required  

• Act as backup to other members of the Operational Departments  

• Maintain a high level of professionalism and confidentiality with all information entrusted with  

Other Job Duties   

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.  

Supervisor Responsibilities   

This position has no supervisory responsibilities  

You must have:  

• A high school diploma or GED  

• Reliable transportation  

• Punctual and reliable attendance  

• Basic computer skills and typing  

We don’t require extensive experience, if you have the right soft skills. We process reference checks and background checks on all selected candidates.   

If you are interested, we’d love to hear from you. Click apply now or continue reading for the full job description.  

Work location and hours:  

This position is hiring in-office in Maple Grove, MN. This position will work CST/CDT hours, 8-hour days, within the range of 7am to 5pm, 40 hours per week. We are closed on Saturday and Sunday. We will work with you to establish the schedule that works best for you and your responsibilities outside work. 

No travel is expected for this position 

WORK ENVIRONMENT 

This job operates in an office setting work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning. 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

EEO STATEMENT 

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status. 

COMPETENCIES 

• Ability to work in a team-based environment in shared tasks and projects 

• Professional demeanor 

• Proficient written and verbal communication skills 

• Proficient comprehension skills 

• Time management and organizational skills 

• Basic math skills 

• Proficient telephone skills 

• Proficient in MS Office 

REQUIRED EDUCATION AND EXPERIENCE  

 High School Diploma or general education degree

FLUENCY  

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.  

ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS  

None required for this position