What are the responsibilities and job description for the IT Helpdesk Intern position at Cadence McShane Construction Company?
Description
Cadence McShane Construction is looking for an IT Helpdesk Intern!
The Helpdesk Engineer provides first-line technical support to end-users, ensuring timely resolution of hardware, software, and network issues. This role is ideal for individuals with a strong interest in IT, excellent problem-solving skills, and a customer-focused mindset.
Key Responsibilities:
- Respond to helpdesk tickets, phone calls, and emails to troubleshoot and resolve technical issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Assist with software installations, updates, and basic network connectivity troubleshooting.
- Document all support activities in the ticketing system and maintain accurate records.
- Escalate complex issues to senior engineers or specialized teams when necessary.
- Provide guidance to users on best practices for IT security and system usage.
- Support onboarding of new employees by setting up accounts and devices.
Career Growth Opportunities:
We are committed to supporting your professional development. Entry-Level IT Helpdesk Engineers have a clear path to advance into roles such as Systems Engineer or Network Administrator through:
- Training Programs: Access to internal and external technical training resources.
- Certification Reimbursement: Full or partial reimbursement for industry-recognized certifications (e.g., Microsoft, Cisco, CompTIA).
- Mentorship: Guidance from senior engineers to build advanced technical skills.
- Full time opportunity upon graduation
Work Environment:
- On-site at the Plano, TX office.
- May require occasional travel to local Dallas-area construction jobsites.
- Optional opportunities to travel to other offices nationwide for special projects or support needs.
Requirements
- Associate degree or two years of college in Information Technology or related field (or equivalent experience).
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with networking fundamentals (TCP/IP, VPN, Wi-Fi).
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
Preferred Skills & Experience:
- Office 365 administration (Exchange, Teams, OneDrive).
- Cisco Meraki network devices and dashboard management.
- SharePoint site and permissions management.
- Procore construction management platform.
- Egnyte file sharing and collaboration tools.
- Primavera P6 project scheduling software.
- BlueBeam for PDF markup and collaboration.
- Adobe Acrobat for document handling.
- Microsoft Azure cloud services and identity management.
- Active Directory user and group administration.
Certifications (Optional but Preferred):
- CompTIA A
- ITIL Foundation
- Network