What are the responsibilities and job description for the LIVE Video Teller Supervisor position at Cadence Bank?
DescriptionQualifications
Education
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Summary:
We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our Bilingual LIVE Teller team in our Meadow Brook Office in Hoover, AL.
Essential Job Duties:
- Supervise a team of virtual tellers.
- Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours.
- Support the staff by approving/overseeing transactions as needed.
- Monitor CTR's, SAR's and REG CC Holds to ensure accuracy.
- Assist Cash Balancing with machine outages
- Ensure adherence to policies and procedures concerning teller functions.
- Create and monitor service requests for any software or technical issues.
- Perform simple maintenance functions when errors occur.
- Conduct quality monitoring reviews and deliver results to employees for continued training opportunities.
Minimum Qualifications:
- High school diploma
- Excellent communication skills (written, verbal and presentation skills)
- Flexibility to work varying schedules when necessary
- Excellent time-management skills
- 2 years of retail experience
- 2 years of banking and/or teller experience
- 1 year of demonstrated leadership experience
Education
High School (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
