Hotel Front Desk

Introduction

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Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Job Tasks must be finished in a timely manner according to department standards 

• Adhere to department and property policies and procedures regarding guest service standards.  

• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty. 

• Greet guests with a smile and pleasant disposition in a timely manner. 

• Date-stamp, sort, and rack incoming mail and messages. 

• Keep record of room availability and guest’s accounts, manually or by computer. 

• Compute bill, collect payment, and make change for guests. 

• May post and correct charges to guest’s folios (bills). 

• Make and confirm room reservations for guests.  

• Assist in the group sales efforts as specified by Hotel Leadership. 

• Complete all necessary reports as assigned by your supervisor. 

• Answer all incoming calls routed to the operator in a knowledgeable and professional manner; Alert other operators to calls holding. 

• Direct calls to the proper extension. 

• Make paging announcements in a clear and professional manner. 

• Establish accurate accounts for players based on data entry guidelines, issue cards and explain the program to them. 

• Update accounts with information changes and obtain missing information on player accounts. 

• Answer questions about the MyChoice program, packages, transportation services, parking, facilities, hotels, restaurants, shopping, travel directions, and all events and promotions. 

• Familiar with menu items, pricing, hours of operation and current specials with daily operations. 

• Keep area neat, clean and stocked with necessary supplies, including Hotel Lobby. 

• Turn in all cash and accounting paperwork using proper procedures in a neat and organized manner. 

• Always conduct oneself in a manner that reflects a positive professional image. 

• Must be able to gain knowledge of the different coupons and expiration dates. 

• Assist with training new team members until they are proficient and exceed Cactus Petes Casino Standards. 

Requirements

• High School Diploma or equivalent preferred. 

• Prior cash handling experience preferred. 

• Prior experience with computer required. Experience with POS, data entry, Microsoft Programs, Windows, and internet preferred.
• Must be 17 years of age.