What are the responsibilities and job description for the Servers position at Cactus Grill?
Cactus Grill is driven by team members who have a persistent passion for hospitality. Our expectations are high, and we never settle for anything less than delicious. Is that you? If so, join our family! Apply today!
Wait there’s more, Cactus Grill offers…….
- Flexible hours
- Competitive pay
- Career growth opportunities. We love to promote from within! #CactusGrill
- Core Values that set us apart- Our Culture is unmatched!!
- FREE-Team member dining plus additional discounts
- Medical benefits for full-time team members that meet requirements.
PURPOSE
The Server is responsible for greeting guests, accurately taking all food and beverage orders, and making sure they are delivered in a timely manner while maintaining our guest first service.
DUTIES & RESPONSIBILITIES
- Provide guests with accurate and thorough information regarding menu items, pricing, and menu information.
- Recognize and cultivate regular guests and repeat business.
- Take and enter orders into POS system promptly and accurately.
- Ensure all the food and drinks are served immediately and according to our standards.
- Ensure that all the necessary supplies is being replenished during the shift
- Respond to guest concerns/complaints, inform management immediately to correct any errors.
- Comply with all safety and health department procedures and all state and federal liquor laws.
- Maintain company safety and sanitation standards.
- Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, comps and all other tender types
- Collect required signatures from guest and promptly close guest checks.
- Ensure complete and proper check out procedures.
- Clean all spills immediately and keep the restaurant clean and inviting.
- Inform management of any complaint, comments, or incidents
- Ensure nightly/weekly and opening/running/closing duties are completed.
- Notify manager of any equipment failure and/or safety hazards
- Assists and/ or completes additional tasks as assigned.
QUALIFICATIONS & SKILLS
- High School Diploma preferred
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 18 years of age
- Possession of or the ability to possess all state required work cards
- Minimum of two (2) years customer service experience preferred
- Proper lifting techniques
- Guest relations
- Sanitation and safety
- Safe alcohol service
- Full service restaurant experience is a plus but not required
- Ability to communicate effectively, both verbally and in writing with staff, and guests
WORKING CONDITIONS
The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Work in an environment that is subject to varying levels of noise, the severity of which depends upon guest volume
Fast paced, high volume, full service restaurant
Work varied shifts to include days, nights, weekends and holidays
Work in an environment that is subject to varying levels of noise, the severity of which depends upon guest volume
Fast paced, high volume, full service restaurant
Work varied shifts to include days, nights, weekends and holidays
PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Ability to walk long periods of time.
- Ability to stand for long periods of time.
- Ability to use hands to handle, control, or feel objects, tools, or controls.
- Ability to repeat the same movements for long periods of time.
- Ability to understand the speech of another person.
- Ability to speak clearly so listeners can understand.
- Ability to push and lift up to 50 lbs
- Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
DISCLAIMER
This job description is a summary of duties, which you Server are expected to perform in your normal day of work. It is by no means an all-inclusive list but a broad guide of required duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.