Network Request Fulfillment Project Lead

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Job Description:

The Opportunity: 

We are seeking an experienced Network Request Fulfillment Project Lead to oversee and optimize our network request fulfillment projects. This role will be responsible for managing projects to improve efficiency, accuracy, and timeliness of network request fulfillment, ensuring alignment with organizational goals and industry best practices.

Responsibilities:

• Lead projects to design, implement, and enhance network request fulfillment projects.

• Develop and maintain standard operating procedures (SOPs) for handling network requests.

• Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.

• Implement and manage tools and technologies to support efficient request fulfillment.

• Establish KPIs and metrics to measure and improve request fulfillment performance.

• Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.

• Develop and maintain a knowledge base for common network requests and solutions.

• Provide regular reports on request fulfillment performance to senior management.

• Identify and implement automation opportunities to streamline request projects.

• Lead training initiatives for team members on tools, processes, and best practices.

• Manage relationships with vendors and service providers involved in request fulfillment.

• Ensure compliance with relevant IT governance frameworks and industry standards

Qualifications:

Required:

• Bachelor's degree in technical management, or related field 

• 7 years of work related experience 

• TS/SCI with Poly required 

• Understanding of networking concepts, technologies, and best practices

• Proven experience in leading IT projects, particularly in process improvement

• Familiarity with IT service management frameworks (e.g., ITIL)

• Experience with ticketing systems and IT service management tools

• Excellent project management skills

• Strong analytical and problem-solving abilities

• Outstanding communication and interpersonal skills

Desired:  

• ITIL certification preferred; additional PM certifications (e.g., PMP) a plus

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Salary : $103,800 - $218,100