Network Knowledge Management Quality Assurance Lead

The Opportunity: We are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team. The lead will be responsible for ensuring the quality and accuracy of network capacity management processes, performance, tools, and deliverables.

Responsibilities:

• Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
• Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff 
• Delivers briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives
• Ensures senior management are always informed of appropriate activities and issues (early and frequently) 
• Ensures compliance with process-specific standards and policies, and stays abreast of process changes
• Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
• Support measurement and reporting for weekly and monthly meetings and as required
• Identify areas for improvement in practices and recommend solutions
• Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
• Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
• Leads efforts ensuring high performance and quality are consistent
• Develop and maintain customer required and identify and recommend changes or additions to quality metrics and KPIs
• Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
• Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved 
• Collaborate with capacity management teams to resolve quality issues
• Collaborate with network operations, engineering, and support teams to implement improvements 
• Develop and implement quality assurance strategies and processes for capacity management initiatives
• Create and present regular reports on network availability and quality metrics to stakeholders 
• Lead quality audits of capacity management processes, documentation, and outcomes
• Identify and implement best practices for network availability and resilience 
• Collaborate with engineering teams to ensure quality standards are met throughout project lifecycles
• Ensure impact of changes to capacity on other services and Configuration Items (CIs) are effectively assessed
• Lead a team of Capacity Management Process Analysts in day-to-day work

Qualifications:

• TS/SCI with poly required
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 
• 10 years of related work experience
• Good working knowledge of the Service Management workflows and ITSM processes 
• ITIL V3 or 4 certification and training 
• Experience with Network Capacity Management processes and practices
• Strong understanding of network technologies and capacity management principles
• Proficiency in QA methodologies, tools, and best practices
• Experience with automation testing tools and scripting languages
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment 

Desired:

• Experience with network modeling tools such as Riverbed and Forward Networks
• Advanced ITIL certifications or training

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

Salary : $120,800 - $265,800