ISO 20000 Quality SME

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CACI is currently looking for a motivated, career and customer-oriented ISO 20000 Quality SME with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative ITI2.1 team in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development and hardware integration for the Department of Homeland Security (DHS).  

As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP Officers and Border Patrol agents are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.  

CACI agile programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial. 

The ISO 20000 Quality SME will support the ITI2.1 program across a broad range of systems and software technologies. The ideal candidate will have a deep technical understanding of Agile Software Development practices and experience delivering releasable software. In this role, they will be responsible for providing development of project Software Quality Assurance Plans and the implementation of procedures that conform to the requirements of the contract. They will provide an independent assessment of how the project’s software development process is being implemented relative to the defined process and recommends methods to optimize the organization’s process.  

What you’ll get to do: 

Serve as a ISO 20000 Quality SME responsible for all activities associated with delivery of customer-defined systems and software projects responsibilities include: 

• Conduct audits and reviews/analyzes data and documentation 

• Managing quality of projects or services performing application development, software integration or applications maintenance in diverse lifecycle phases from pre-sales activities through delivery until the post-production support 

• Development of quality documentation related to projects or processes 

• Providing guidance and quality related education to projects and services 

• Ensuring project documentation is kept and organized in a structured way Providing Knowledge Management to the teams 

• Managing Customer Satisfaction and facilitating actions leading to satisfaction improvement 

• Identifying and managing improvements in projects (Continuous Improvement) 

• Auditing: carrying on internal audits of project health and managing the corrective actions 

• Deploying quality related measurements and setting up daily, weekly or monthly reporting in processes or projects (KPI Dashboards) 

• Interacting with Project Management and Top Management to determine root cause of issues and pushing for changes in projects or organizational improvements 

• Develop and implement procedures and test plans for assuring quality in a system development environment which supports large databases and applications 

• Provide technical/management leadership on major tasks or technology assignments  

• Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization  

• Develop and execute software test plans to identify software problems and their causes 

• Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation 

• Maintaining relevant metrics that help the team see how they are doing 

• Supporting long-and short-range planning 

• Strengthening the presence of the team as an Agile center of excellence; actively contributing to the organization Agile Community 

• Analyzing project-related problems and creating innovative solutions involving scheduling, technology, methodology, tools and solution components 

• Performing scheduled and allocated work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives 

• Developing new and refining existing processes to enhance quality and productivity 

• Reviewing and evaluating work and preparing periodic performance reports 

• Ensuring product quality and timeliness of efforts 

• Manage a team of experienced technical professionals 

You have:

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria includes, but not limited to: 

  • 3-year check for felony convictions 

  • 1-year check for illegal drug use 

  • 1-year check for misconduct such as theft or fraud  

• College degree (B.S.; M.S., PhD.) in Computer Science, Software Engineering, Information Management Systems or a related discipline

• 10 years of related professional technical experience 

• Strong software development background, with a minimum of seven (7) years’ experience in incremental software development projects using an Agile Scrum approach 

• Experience with ISO 20000 standards 

• Must be available to work a hybrid schedule with an on-site requirement in Sterling, VA

You are good at:  

• Experience in internal and external audits 

• Experience participating in a high performing, highly engaged and motivated CM team  

• Understanding of all elements of the software development life cycle 

• Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter 

• Financial management, methods, and staffing to ensure that technical requirements are met.

• Developing and evaluating quality processes and system standards to ensure compliance with company standards and governmental regulatory requirements

• Conducting statistical analyses of testing results and process anomalies.

•  Writing documentation for new and current validation procedures and technical reports

Bonus would be having: 

• Experience with IV&V and Quality Assurance 

• Experience with Agile methodology/SCRUM 

• Experience and/or understanding of frameworks and models such as Process Management / Business Process Management, Project Management, Agile Management, CMMI, PCMMI 

• Certification in: Project Management (e.g. CAPM, PMP, IPMA C/D, Prince), Agile (e.g. CSM, 

• PSM, Agile PM, Safe), DevOps, BPM or BA, Lean Six Sigma, ISO 9001 IA, ISO 27001 IA, ISO 20000 IA or other Quality Certifications 

• Internal auditor experience in ISO 9001 or ISO 20000 or ISO 27001 or ISO 14001 

• Experience in audits or assessments or Continuous Improvement techniques 

• Knowledge of issue tracking and tickets tracking tools such as JIRA, GitLab, ServiceNow, BA tools 

• Change Management experience 

• Ability to apply advanced principles, theories, and concepts, and contribute to the development of innovative principles and ideas 

• Periodically develops data which goes beyond existing boundaries of information in field 

• Acts independently to expose and resolve problems 

• Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter 

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Salary : $120,800 - $265,800