What are the responsibilities and job description for the Front Desk Clerk position at Cacapon Resort State Park?
Job Summary
Under general supervision, Front Desk Clerks: assist in the daily operation of the reservation desk area. Provide attentive, courteous, and professional service to all park guests at all times. Register guests in and out of lodge rooms, cabins, and shelters. Receive and process reservations by mail, phone, email, or in person. Assign guest rooms and cabins based upon availability. Complete daily shift reports for each shift worked. Perform related clerical and accounting tasks. Sell hunting and fishing licenses. Collect money and make daily deposits. Clerk may temporarily be assigned to work in other departments as needed. Responsible for accounting and all revenues collected. Perform duties as cashier for the gift shop. Provide guests with brochures, trail maps, and other park information as requested. Inform guests and potential guests about discounts and special packages offered at the park. Operate office equipment including but not limited to computer, cash register, calculator, fax machine, copy machine, and printer. Clean and maintain organization of the front desk, lobby, and lounge areas. Assist with watering of plants in and outside the lodge area. May perform light maintenance as required.
Candidates must possess strong communication skills with the ability to maintain a calm, pleasant demeanor in stressful situations. Employees will work with park guests to immediately resolve their requests or concerns in a manner reflecting a positive image for Cacapon State Park and West Virginia State Parks as a whole. Employees will keep all documentation and records as required. Perform other duties as assigned.
Duties
Ability to deal with the public in an attentive, courteous, and professional manner.
Ability to operate an electronic cash register.
Must possess basic computer skills.
Must be able to wear assigned uniforms.
Must possess a valid driver’s license.
Must comply with all Division of Personnel, DNR, and Cacapon Resort State Park policies, rules, and regulations.
Join our team as a Front Desk Clerk and become an integral part of creating memorable experiences for our guests! Your energy, dedication, and hospitality expertise will help us deliver exceptional service every day.
Work Schedule: 3pm-11pm as scheduled by the Front Desk Supervisor, 4-5 days a week. Willing to learn and work Night Audit Shift on occasion from 11pm to 7am. Training and a welcoming team of coworkers are here to see you succeed.
Job Types: Part-time, Seasonal
Pay: $12.00 per hour
Work Location: In person
Salary : $12