What are the responsibilities and job description for the Front Desk Clerk position at Cacapon Resort State Park?
Work Schedule: 7am - 3pm, 10am - 6pm. or 3pm-11pm as scheduled by the Front Desk Supervisor, 4-5 days a week. Willing to learn and work Night Audit Shift on occasion from 11pm to 7am. Training and a welcoming team of coworkers are here to see you succeed. This role, like all others at Cacapon Resort, is easy for anyone to find a place for anyone to easily succeed and exceed their own expectations. We love to promote from within to Full Time, Supervisor, Manager, and other leadership roles that would include all the benefits of state employment including ample paid time off, a generous retirement path, and so much more. Staff of the resort can swim at our indoor heated pool, enjoy the whirlpool, fitness center, beach, boating, for free. Steep discounts are offered at our restaurant, on rooms, events at the park and resort, and so much more to staff at Cacapon.
Nature/Examples of Work: Under general supervision, Front Desk Clerks: assist in the daily operation of the reservation desk area. Provide attentive, courteous, and professional service to all park guests at all times. Register guests in and out of lodge rooms, cabins, and shelters. Receive and process reservations by mail, phone, email, or in person. Assign guest rooms and cabins based upon availability. Complete daily shift reports for each shift worked. Perform related clerical and accounting tasks. Sell hunting and fishing licenses. Collect monies and make daily deposits. Clerk may temporarily be assigned to work in other departments as needed. Responsible for accounting and all revenues collected. Perform duties as cashier for gift shop. Provide guests with brochures, trail maps, and other park information as requested. Assist with mass mailings to promote park facilities. Inform guests and potential guests about discounts and special packages offered at the park. Operate office equipment including but not limited to typewriter, computer, cash register, mail meter, calculator, fax machine, copy machine, laser jet printer. Clean and maintain organization of the front desk, lobby, and lounge areas. Assist with watering of plants in and outside the lodge area. May perform light maintenance as required.
Candidate must possess strong communication skills with the ability to maintain a calm, pleasant demeanor in stressful situations. Employee will work with park guests to immediately resolve their requests or concerns in a manner reflecting a positive image for Cacapon State Park and West Virginia State Parks as a whole. Employee will keep all documentation and records as required. Perform other duties as assigned.
Special Requirements:
Ability to deal with the public in an attentive, courteous, and professional manner.
Ability to operate an electronic cash register.
Must possess basic computer skills.
Must be able to wear assigned uniforms.
Must possess a valid driver’s license.
Must comply with all Division of Personnel, DNR, and Cacapon Resort State Park policies, rules, and regulations.
Job Types: Full-time, Part-time
Pay: $12.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Health insurance
Ability to Relocate:
- Berkeley Springs, WV 25411: Relocate before starting work (Required)
Work Location: In person
Salary : $12