Front Desk Receptionist

Job Overview

As a Front Desk Receptionist, you’ll be responsible for greeting patients, answering incoming phone calls, scheduling appointments, checking patients in and out, maintaining accurate demographic and insurance information, and providing administrative support to medical providers and office staff. This position requires professionalism, excellent customer service, attention to detail, confidentiality, and the ability to work efficiently in a busy medical office.

Essential Duties and ResponsibilitiesPatient Reception and Check-In

• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out for appointments.
• Collect copay, balances, and payment for services
• Verify patient identity, contact information, demographics, and insurance information.
• Obtain required registration forms, consent forms, and other documentation.
• Notify clinical staff of patient arrivals and communicate scheduling changes.
• Maintain an organized, clean, and professional reception area.

Telephone and Appointment Management

• Answer incoming telephone calls promptly and professionally.
• Relay messages accurately and promptly to providers and clinical staff.
• Respond to routine patient questions within the scope of the position.
• Route clinical questions, medication requests, refill requests, and urgent concerns to appropriate clinical personnel.

Insurance and Administrative Responsibilities

• Verify insurance eligibility and update insurance information as required.
• Collect copayments, deductibles, and outstanding patient balances according to office policy.
• Issue receipts and process payments accurately.
• Scan, upload, and maintain patient documents in the electronic health record (EHR).
• Assist with daily opening and closing procedures and other front-office duties.

Confidentiality and Compliance

• Protect patient privacy and maintain confidentiality in accordance with HIPAA and applicable privacy regulations.
• Follow office policies, procedures, and established workflows.
• Handle protected health information securely.
• Communicate professionally with patients, providers, pharmacies, insurance companies, and outside facilities.
• Recognize and promptly report urgent patient concerns to clinical staff without attempting to diagnose or provide medical advice.

Teamwork and Office Support

• Work cooperatively with providers, nurses, medical assistants, billing staff, and management.
• Assist with maintaining adequate patient flow and minimizing delays.
• Communicate scheduling problems, patient concerns, and operational issues to the appropriate supervisor.
• Perform other related administrative duties as assigned.

Qualifications and Skills

• High school diploma or equivalent preferred.
• Previous medical office or customer service experience preferred.
• Familiarity with electronic health records and appointment scheduling systems preferred.
• Basic computer, typing, telephone, and data-entry skills.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a busy environment.
• Professional demeanor, patience, reliability, and a positive attitude.
• Ability to handle sensitive information with discretion.
• Basic knowledge of medical terminology and insurance procedures preferred.

Pay: $17.00 - $19.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Availability to work rotating weekends
• Availability to work 8 and 12 hour shifts

Work Location: In person

Salary : $17 - $19