Community Center Front Desk Worker

CITY OF CABOT
PARKS & RECREATION

Job Description

Job Title: Front Desk – Part-Time Newest Revision: April 24, 2024

Department: Parks and Recreation

Reports To: Front Desk Supervisor/Assistant Front Desk Supervisor

FLSA Status: Non-Exempt Supervisory Responsibilities: None

Safety Sensitive Position: No

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this
job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing
in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain
functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and
dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be
unable to perform the function or requirement due to a disability as defined by the Americans With Disabilities Act (ADA). Reasonable
accommodation for the specific disability will be made for the incumbent/applicant when possible

Job Summary: Assist patrons by providing excellent customer service at all times and assist
patrons by registering and collecting payment for activities.

Essential Duties and Responsibilities:

1) Answer telephone, screen and forward calls, supply information to the caller, take
messages, and transfer messages.

2) Greet the public and effectively field questions and concerns from citizens regarding
programs, activities, and facilities available through the Parks department.

3) Always ensures excellent customer service.

4) Registers patrons in activities.

5) Communicate inventory and office/community center supply needs through proper
chain of command.

6) Count money, give change, process credit cards, and match funds to nightly report.

7) Assist with special events.

8) All other duties as assigned.

Minimum Qualifications:

1) Two years’ experience in clerical work preferred

Additional Knowledge, Skills, or Abilities Needed:

1) Good oral and written communication skills.

2) Working knowledge of office procedures.

3) Must be detail-oriented and possess excellent organizational/record-keeping skills.

4) Ability to follow written and verbal instructions.

Physical Requirements:

The physical activities marked below are representative of those that will be required on a
regular basis to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.