Customer Sales Supervisor

Job Title: Customer Sales Supervisor

Department: Sales & Marketing

FLSA Classification: Full-Time/Exempt 

Job Summary:

The Customer Sales Supervisor oversees the daily operations of the Customer Sales Specialist team, ensuring exceptional service delivery, efficient issue resolution, and strong sales performance. This role provides direct leadership, coaching, and support to team members, while also managing workflow, monitoring performance, and helping drive continuous improvement across the department. As a supervisor, you will play a key role in maintaining high customer satisfaction, supporting business goals, and strengthening the overall customer experience.

Essential Duties & Responsibilities:

• Supervise the Customer Sales Specialist team, providing day-to-day guidance, coaching, and development.
• Monitor team performance to ensure quality customer interactions, adherence to policies, and achievement of sales and service goals.
• Assist with escalated customer calls, providing support and resolving complex issues effectively.
• Oversee scheduling, workload distribution, and workflow management to maintain operational efficiency.
• Ensure accurate documentation and CRM record-keeping practices across the team.
• Train new team members and provide ongoing training updates as products, services, or procedures change.
• Review call metrics and performance reports; identify trends, gaps, and opportunities for improvements.
• Partner with leadership and other departments to address recurring issues and enhance the customer experience.
• Support implementation of new processes, promotions, or service offerings.
• Foster a positive, collaborative, and customer-focused team environment.
• Other duties as assigned.

 Job Qualifications:

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 5 years of related customer service or sales experience; 1–2 years of supervisory or team lead experience preferred.

Skills:

• Strong leadership and coaching ability.
• High level of product and technical knowledge retention.
• Strong problem-solving and decision-making skills.
• Ability to motivate and inspire a team.
• Strong customer service orientation.
• Critical thinking and conflict resolution skills.
• Ability to analyze performance data and trends.
• Proficiency with computers, CRM systems, and relevant software.

 Work Schedule

• Standard schedule: Monday–Friday
• Hours may vary based on business needs
• Occasional evenings or weekends may be required 
• Full-time position, Monday through Friday
• Typical hours: 8:00 AM – 5:00 PM (may vary based on business needs)
• Occasional early mornings, evenings, or weekends may be required to support team or special projects
• Flexibility to cover departmental needs, including peak customer service periods
• Remote, in-office, or hybrid schedule as determined by the role and department

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.

The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.

Equal Opportunity Employer/Veterans/Disabled