Channel Partner Account Executive

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Channel Partner Operations Specialist will support the growth and success of our Partner Solutions Program. This role is responsible for ensuring a seamless experience for our channel partners by managing post-sale operations, coordinating internal resources, and supporting partner inquiries across billing, service delivery, and commissions.

This individual will play a key role in executing day-to-day program operations while helping to build scalable processes that enhance the partner experience and support continued growth.

Order Lifecycle Management

• Track partner-submitted opportunities from order submission through installation and billing
• Proactively communicate order status, delays, and updates to partners and internal teams
• Ensure accuracy and completeness of order data in CRM and internal systems

Partner Support & Issue Resolution

• Serve as a primary point of contact for partner inquiries, including:
• Order status updates
• Billing and invoice questions
• Service delivery and installation escalations
• Coordinate with internal teams to resolve issues efficiently and maintain partner satisfaction
• Deliver a responsive, high-quality support experience aligned with Sparklight standards

Commissions Tracking & Support

• Track partner commissions and validate payouts against agreements
• Partner with finance teams to ensure accurate and timely payments
• Respond to partner inquiries related to commissions and compensation

Data & Reporting

• Maintain accurate CRM data and reporting dashboards
• Assist in generating reports on partner activity and performance
• Support data cleanup and process consistency

Cross-Functional Coordination

• Collaborate with sales, sales engineering, provisioning, construction, billing, and finance teams
• Act as a central point of coordination to ensure partner deals progress smoothly
• Support adherence to internal Rules of Engagement (ROE) to minimize channel conflict

Event Support

• Assist with logistics for partner events and trade shows
• Help manage lead tracking and follow-up coordination
• Support scheduling and partner communications

Administrative & Program Support

• Assist with partner onboarding tasks:
• Portal access
• Documentation
• Training coordination
• Help maintain partner-facing materials and internal documentation

Qualifications

• 1-3 years of experience in sales operations, channel support, or telecommunications
• Experience supporting channel partners, indirect sales models, or customer operations preferred
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication and problem-solving abilities
• Experience with CRM systems (Salesforce or similar) and reporting tools
• High attention to detail, particularly in order tracking and financial data

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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