What are the responsibilities and job description for the BDC Representative position at Cable Dahmer Automotive Group?
Business Development Center Representative
Location: Lawrence, KS
Pay Rate: $15-$17/hour commission
Schedule: Full-Time (Monday-Friday with occasional Saturdays)
Job Summary:
The BDC Representative (Business Development Center Representative) will serve as the first point of contact for our customers. This role is responsible for managing inbound and outbound customer inquiries, ensuring quality customer service, and driving service and sales opportunities. The BDC Rep will work closely with the sales and service team to schedule appointments, follow up with leads, and maintain communication to ensure customer satisfaction and engagement.
Responsibilities:
- Respond to inbound phone calls, emails, and chat inquiries from potential customers in a timely and professional manner.
- Handle outbound calls to follow up on sales and service leads, schedule appointments, and provide relevant information about products and services.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with the sales and service team to ensure seamless lead management and customer engagement.
- Provide excellent customer service by addressing customer concerns and resolving issues in a friendly and efficient manner.
- Assist in developing and executing email marketing campaigns to generate new leads.
- Meet and exceed performance metrics such as call volume, lead conversion rates, and appointment setting goals.
- Follow up with customers post-appointment to ensure satisfaction and generate repeat business opportunities.
Qualifications:
- High school diploma or equivalent
- Proven experience in customer service, sales, or a related field (automotive experience is a plus).
- Strong verbal and written communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Basic computer skills, including proficiency in Microsoft Office and CRM software.
- Self-motivated with a strong desire to meet and exceed goals.
- Excellent problem-solving skills and attention to detail.
About Us:
Cable Dahmer Automotive Group is a locally owned, fast-growing dealership group serving the Kansas City and Topeka area. With nine dealership locations and over 1,100 employees, we are dedicated to delivering exceptional customer service and building long-term relationships within our community. As a family-owned business, we take pride in fostering a supportive and professional work environment where employees can grow and thrive.
EEO, including disability/vets
Salary : $15 - $17