What are the responsibilities and job description for the Express Service Process & Training Specialist position at Cable Dahmer Automotive Group?
Express Service Process amp; Training Specialist
Cable Dahmer Automotive Group
Full-Time | Fixed Operations | Multi-Store Position
Cable Dahmer Automotive Group is looking for an Express Service Process amp; Training Specialist to support our Express Service operations across multiple dealership locations.
This position will work directly with dealership teams to implement, train, and maintain a consistent Express Service process at the store level. We’re looking for someone with hands-on quick lube or express service experience who understands how to build an efficient, customer-focused operation and can effectively train others.
What You’ll Do
- Travel between dealership locations to implement and support Express Service processes
- Train and coach Service Advisors, Express/Lube Technicians, and other service team members
- Work hands-on with teams to improve workflow, efficiency, productivity, and customer experience
- Partner with Service Managers and Fixed Operations leadership to identify and address operational challenges
- Provide follow-up training and support to ensure processes are consistently maintained
- Assist with onboarding and training new Express Service employees
- Share best practices and help create consistency across dealership locations
What We’re Looking For
- Automotive quick lube, express service, or dealership service experience required
- Strong understanding of Express Service operations and workflow
- Training, coaching, or leadership experience preferred
- Strong communication and relationship-building skills
- Organized, process-driven, and comfortable working hands-on with dealership teams
- Ability to travel regularly between Cable Dahmer locations
- Valid driver’s license and acceptable driving record
EEO, including disability/vets