What are the responsibilities and job description for the IT Service Delivery Specialist position at Cabinetworks?
PRINCIPAL FUNCTIONAL RESPONSIBILITIES:
Serves as the first point of contact for users and customers seeking technical assistance.
Analyze, troubleshoot, and resolve user and customer problem tickets in a timely manner.
Escalation of advanced services issues to thenext level of support.
Record events and problems and their resolutionsin the ticketing system.
Create and maintain documentation in the knowledgebase.
Assist technical services team as required. May include installing hardware and software.
Supportmemberonboarding,offboarding,account setup, and account maintenance.
Focus efforts on continuous improvement looking for ways to streamline processes and to improve customer satisfaction.
ESSENTIAL QUALIFICATIONS AND SKILLS:
High School diploma or GED.
Good understanding of computer systems, mobile devices and other tech products.
Proficientin Microsoft Windowsoperating systems, Microsoft Office products, Internet,MobileDeviceManagementandprinting.
Proven ability to function with minimal direction in completing the responsibilities of the position.
Demonstrated ability to communicate clearly and effectivelyin person andover the phone in a professional manner.
Customer-oriented and cool-tempered.
Strong organizational skills with the ability to prioritize and multi-task various and conflicting responsibilities.
Strong troubleshooting skills.
Strongwritten and verbal communication skills.
Willingness to learn new software and systems.
PREFERRED QUALIFICATIONS AND SKILLS:
Bachelor'sdegree,Associatedegreeor currently enrolledin computer science/engineering discipline or business discipline with applied information technology training.
Proven experience inan Information Systems Help Desk or other CustomerServices Support role.
PERKS & OPPORTUNITIES:
Mentorship from experienced client service professionals.
Hands-on training withticketing systemsand customer support tools.
Networking opportunities with cross-functional teams.
Salary range for this role commensurate with experience: $25/hr - $28/hr
Cabinetworks Group (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Cabinetworks Groupis an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster:English & Spanish
E-verify Right to Work Poster:English,Spanish
Salary : $25 - $28