What are the responsibilities and job description for the Specialist, IT position at Cabinets To Go, LLC?
GENERAL RESPONSIBILITIES:
• Installation and maintenance of personal computers, loading software, printer maintenance,
imaging PCs, and providing local and remote end-user support
• Identify, research, and resolve technical problems for all end-user equipment to include but not
limited to laptops, desktops, desk phones, printers, scanner devices and RF Guns
• Respond quickly to telephone calls, email, and personnel requests for technical support providing
impeccable customer service *Assist in maintaining and adjusting LAN wiring and patch panels
• Provide routine monitoring, testing, and analysis of all related IT system elements
• Prepare training room/conference for meetings,
• Set up new users, groups and rights using Office 365, NetSuite and LogFire
• Coordinate with other staff to provide support and or completing projects efficiently
TECHNICAL REQUIREMENTS:
• 1 or more years' experience in technical support roles
• Understanding of networking technology to support WAN/LAN/WLAN environments and
knowledge of cable, Fiber, T1 and wireless internet connectivity
• Ability to configure and administer Windows based workstations (Win 7 thru Win 10)
• Advanced computer skills with high proficiency in Microsoft products and ability to grasp new systems quickly
The Support Technician will install, troubleshoot, maintain, and repair PC's,RFGuns,Software and related devices. The candidate must be professional, analytical, supportive, and a team player with a
solid understanding of PC hardware, software, and networking.