What are the responsibilities and job description for the Customer Care 2 position at Cabinets To Go, LLC?
Serve as the voice of Cabinets To Go, supporting our customers, stores, and contractors. This role handles inbound/outbound calls, emails, chats, and store tickets, with a focus on installation service support and resolving escalated matters. You’ll document cases, fulfill POs and parts orders, and coordinate across teams to ensure a seamless customer experience.