What are the responsibilities and job description for the Information Technologist I – Information Management Officer (IMO) position at c3el?
Overview:
Job Title: Information Technologist I – Information Management Officer (IMO)
Security Clearance: Secret
Location: Fort Sill, OK
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a cleared professional to support our mission at Fort Sill in Oklahoma. The Information Technologist I (Information Management Officer) provides enterprise-level IT support services to the United States Army Fires Center of Excellence (FCoE). This position supports SIPRNet, NIPRNet, LAN/WAN, WLAN, classroom automation systems, and enterprise IT infrastructure across a large-scale DoD environment. The role requires hands-on technical expertise, strong troubleshooting ability, and experience operating in a structured, security-controlled environment.
Responsibilities will include, but not be limited to:
- Provide Tier II/III support for desktops, laptops, tablets, servers, printers, scanners, multifunction devices, and cellular devices.
- Install, configure, and maintain Windows-based operating systems and Microsoft 365 applications.
- Perform system imaging, deployment, upgrades, patching, and lifecycle support.
- Administer and troubleshoot Microsoft Intune and endpoint management systems.
- Support LAN/WAN and wireless network connectivity troubleshooting.
- Maintain compliance with cybersecurity and IA requirements.
- Process and track service requests and work orders through Army Enterprise Service Management Platform (AESMP).
- Provide classroom automation and training system support.
- Document technical procedures and system configurations.
- Support implementation of system upgrades and configuration changes.
- Coordinate with web, AV, and LMS personnel as required.
Required Qualifications:
- U.S. Citizenship.
- An active, in-scope US Government issued Secret clearance.
- Minimum of two (2) years of client support in a Microsoft Windows-based environment.
- Experience supporting Windows 10/11 operating systems.
- Experience with Microsoft 365 and enterprise productivity tools.
- Working knowledge of TCP/IP networking fundamentals.
- Experience troubleshooting hardware and software issues in a structured IT environment.
- Ability to operate in compliance-driven DoD environments
Required Certifications:
- IAT Level II compliant (e.g., Security CE or equivalent) if required for elevated privileges.
- Must meet required Computing Environment (CE) certification requirements.
- Must maintain continuing education requirements as applicable.
Preferred Qualifications:
- Experience supporting Army or DoD enterprise networks.
- Experience with Microsoft Intune or endpoint management platforms.
- Experience supporting large-scale user populations (5,000 endpoints).
- Familiarity with enterprise IT service management processes.
Education:
- Associate’s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.