What are the responsibilities and job description for the INFORMATION TECHNOLOGIST (INFORMATION MANAGEMENT OFFICER) position at Tec-Masters Inc?
Contingent upon contract award TecMasters Inc. requires an INFORMATION TECHNOLOGIST (INFORMATION
MANAGEMENT OFFICER)
Personnel Must:
Either possess an associate's degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
Acquire and maintain a Secret Clearance.
Obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support. All training must be maintained throughout the performance of services under this contract.
Have a minimum of two (2) years of client support in a Microsoft Windows-based environment. The current Microsoft environment is Windows 11 with Microsoft 365, but the Contractor shall maintain CE training as the command migrates to newer releases.
Have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
Be knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
Have the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
Have experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
Have the ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
Have a good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
Have effective written, verbal, and interpersonal communication skills. The Contractor shall have an advanced understanding of Transmission Control Protocol/Internet Protocol.