Customer Solutions Representative

Interested in making a difference in individual’s lives in your community? If so, we may have the perfect job for you!!!

The Customer Solutions Representative (CSR) is crucial to achieving our mission.  The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners. 

The Customer Solutions Representative is responsible for managing incoming phone calls and online website chats. This role requires a courteous, organized, and professional individual who can provide excellent customer service. The representative will handle customer inquiries, provide basic information, and direct questions or concerns to the appropriate departments. Maintaining a positive attitude, clear communication, and professionalism at all times is essential to ensure a high-quality positive customer experience.

Full Time Position w/ benefits: 1 (Palm Bay Career Center)

COMPANY OVERVIEW:

C2 Global Professional Services is an award-winning employment and training organization that prepares and places people into productive jobs.  We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

ESSENTIAL FUNCTIONS:  

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

PREFERRED EDUCATION/EXPERIENCE: 

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS: 

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing.  Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.