Lead Patient Access Rep

Franciscan Health Michigan City Campus 3500 Franciscan Way Michigan City, Indiana 46360 The Lead Patient Access Representative is responsible for coordinating the Patient Access functions with the patient, medical staff, Patient Accounting Department, Nursing, and Ancillary Departments. They assist with staffing and the scheduling of the department and work queues to ensure the smooth delivery of services and departmental efficiency. The Lead acts as a resource to assist with continuing staff education and provides feedback on employee performance. This position registers patients with detailed computer records and paperwork and initiates medical records and establishes patient accounts. The ability to Compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances. WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Act as a resource for staff regarding Information Systems and assist with instructing and educating staff on systems and operational processes. Work with Management to implement or revise policies and procedures. Prepare work schedules and processes for departmental operations and personnel, with guidance from their Supervisor. Manage the ordering of department supplies and work with the stockroom to resolve supply issues. Accept and complete special projects, assignments, and reports as designated Collect data and ensure performance and productivity standards are met. Participate in people management activities for unit team members such as performance evaluations, disciplinary actions, and interviews. Execute designated Bed Planning functions and ensure good communication and alignment of tasks to reduce bed shortages and bed hiding as appropriate. Schedule: 230p-11p, must be able to work rotating weekends and Holidays. QUALIFCATIONS: 1 Year of Revenue Cycle Required High School Diploma TRAVEL IS REQUIRED: Up to 20% JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.