Insurance and Senior Services Coordinator (1.0 FTE/Days)

Franciscan Health Crown Point 12750 S Francis Dr Crown Point, Indiana 46307 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Event Planning Assists department managers with programs and event planning, and leads special events committees as assigned by the Department Manager. Process Improvement Confers with appropriate Department Managers to suggest process improvements in order to maintain peak productivity, and to streamline methods and operations. Liaison and Building Networks Connects with local businesses to increase Franciscan Health visibility and discuss partnership opportunities in order to increase the value of the benefit offerings within the Senior Promise Program. Insurance Sales Consults with Medicare beneficiaries and enrolls them into the appropriate Medicare program. Quality Assurance Monitors and assesses operational processes to ensure quality standards are met and the effective delivery of benefits. Training & Education Presents Medicare 101 across all Franciscan facilities and the communities served by Franciscan Health in order to provide education to coworkers and local communities. Data Management Provides assistance with statistical data and report related to program operations for both Senior Promise and Insurance Services to Department Managers. Customer Service Serves Senior Promise and Medicare Insurance customers by phone, electronically, or in person in order to answers inquiries and works to resolve insurance claim issues. GBS Database Maintains GBS database for all Senior Promise and Insurance Services. Qualifications Required High School Diploma/GED Required within 60 days of hire Life and Health Insurance License Preferred AHIP Certification Requirements Preferred Bachelor's Degree Preferred 5 years Customer service, medical billing, collections and Medicare insurance counseling TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: INCENTIVE: EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.