What are the responsibilities and job description for the Service Excellence Coordinator position at C0001 Franciscan Health Indianapolis?
Franciscan Health Indianapolis Campus 8111 S Emerson Ave Indianapolis, Indiana 46237 Coordinate the complaint and grievance process. Assist in internal and external Service Excellence initiatives. Produce reports. Coordinate the Service Excellence Program. These are just a few of the things that Service Excellence Coordinator handles. Think you’re up for the challenge? WHO WE ARE With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Hours/Days: 11am-4pm Monday-Thursday and Fridays are 12pm-4pm Coordinate the intake and distribution of complaints and grievances. Monitor, document, & distribute messages on the Physician and Nurse’s comment lines and other internal comment lines. Provide training for staff related to the complaint and grievance process through formal and informal education and training. Create materials necessary for effective and timely training of staff and others. Produce reports regarding complaint and grievances, and patient satisfaction surveys, and distribute them to appropriate personnel. Maintain knowledge of all essential operations of the Service Excellence Department and work with the manager to coordinate efforts. Recognize inefficiencies and work with manager to correct. Work with Cultural/Mission Coordinator to assure effective operation of interpreting requests. Coordinate the intake and distribution of Service Excellence Employee Recognition awards. QUALIFICATIONS Required High School Diploma/GED 5 years Customer Service Required TRAVEL IS REQUIRED: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.