Customer Experience Lead

Position Overview Keep our communities fed. Our focus is simple but meaningful — from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As a Customer Experience Lead, you will build strong working relationships with our customer’s operational management teams to achieve high levels of satisfaction related to our operations, adherence to standard operating procedures, credit management, and issue resolution. Job Description Full-Time, On-site Role Location: Miami, FL (regular travel to retail store locations required) You will contribute by: Serving as the on-site company liaison for a single customer. Managing the daily relationship between the customer and C&S internal operations to ensure satisfaction through adherence to standard operating procedures, claim compliance, issue resolution, and timely communication of reporting discrepancies. Working to improve store- and district-level satisfaction by identifying and addressing issues that directly impact the customer. Partnering with key contacts within C&S operations to define the scope of issues, develop resolutions, and assist with implementing procedural changes. Developing effective working relationships with the customer’s senior operations management team and C&S counterparts to address store- and headquarters-level issues. Ensuring all field procedures follow each customer’s credit policy and standard operating guidelines. Communicating pertinent feedback gathered during customer visits to appropriate departments and stakeholders. Assisting in the resolution of store-specific issues that fall outside normal processes and procedures. Conducting regular visits to customer locations to gather feedback, assess operational challenges, and evaluate how C&S procedures may impact customer operations. Traveling frequently to retail store locations. We’re searching for candidates with: Knowledge of the retail food and distribution industry. Strong leadership, motivational, and interpersonal skills; a true “people person.” Excellent presentation and public speaking abilities. Strong communication skills with the ability to interact effectively across all levels of the organization. Strong time management and organizational skills. Proficiency with Microsoft Excel, Word, and PowerPoint. Willingness and ability to travel frequently. 5-7 years of experience in the retail food industry, preferably in store operations or route sales. Previous team management experience. Fluency in Spanish is required. Environment: Store : Office Temperature (65F to 75F) Office : Office Temperature (65F to 75F) We offer: Weekly Pay Benefits available from day 1 (medical, dental, vision, and more) Company matched 401k PTO and Holiday Pay offered Career Progression Opportunities Tuition Reimbursement Employee Health & Wellness program Employee Discounts / Purchasing programs Employee Assistance Program Every person matters. We keep our values alive through a culture that embraces differences and ensures that every person matters. The Fine Print This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers. Qualifications Bachelor's Degree - General Studies Shift 1st Shift (United States of America) Company C&S Wholesale Services, LLC About Our Company C&S Wholesale Services is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At C&S, We Select the Best® & those with the motivation, pride, and drive to succeed in our fast-paced world. Working Safely is a Condition for Employment with C&S Wholesale Services, Inc. C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.