Sr Manager Customer Experience

Position Overview This role is responsible for managing key customer relationships to drive sales growth, customer retention, and increased purchasing with the company. The position supports customers’ business strategies by delivering high-level service, identifying revenue opportunities, and translating customer needs into sales and development initiatives.

Description

Job Description

• Develop and maintain relationships with key customers in order to create and implement best practices, grow sales and grow purchase concentration ratio all while maintaining customer advocacy
• Support customer's business strategy by providing/maintaining the highest level of service; develop solutions to enable revenue growth for both the customer and the company
• Drive business impact by building, developing and scaling existing team to generate growth and sales opportunities; and lead team to be organized, aligned with and accountable to company goals, focused on delivering the best possible support for the company's customers
• Manage escalated customer relationships efficiently and effectively
• Develop strategic priorities, and translate customer needs into development and sales opportunities for the company
• Proactively recommend enhancements to leadership to improve processes and support overall team objectives
• Monitor and manage contract renewals and expansion, as well as pipeline
• Manage business continuity events
• Travel Required: Yes
  
  

Environment

• Office: Office Temperature (65F to 75F)
  
  

Skills

• Advanced knowledge of account and client relationship management
• Ability to communicate, present, and influence multiple levels within an organization; strong interpersonal and communication skills
• Embrace challenges; ability to manage multiple tasks at once; ability to engage with and influence others; strong problem-solving skills
• Motivated, goal oriented, persistent and strong negotiation skills
• Wholesale distributor experience a plus
• Sales leadership experience including implementation and ongoing management of goal setting, accountability metrics, and pipeline management
  
  

Years Of Experience

• 7-10: years of relevant work experience in sales or customer development with a track record of achieving objectives. Experience managing a team.
  
  

Qualifications Bachelor's Degree - Business

Shift 1st Shift (United States of America)

Company C&S Wholesale Grocers, LLC

About Our Company

C&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocersis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Salary Range

$102,440 - $135,720

Company: C&S Wholesale Grocers, LLC

Job Area: Buying

Job Family: Sales

Job Code: JC1564

Job Type: Full Time

Pay Range: $102,440 - $135,720

ReqID: R-266575