What are the responsibilities and job description for the Scheduler position at C & K Senior Care, LLC (HomeWell Care Services)?
HomeWell Care Services provides non-medical personal care, companionship, and homemaker services for our clients so that they can remain in the comfort of their own home for as long as possible. Our mission is to make a difference, one day at a time. We serve clients in Madison, Hinds and Rankin county. Our office location for the interview and orientation is in Madison Mississippi.
Please do not call the office to inquire about application status.
Summary:
The Scheduler is responsible for the staffing of all client service hours. This position ensures that shifts are staffed with qualified caregivers whose skill and availability matches client needs and that new assignments and/or scheduling changes are properly communicated with caregivers and clients. In addition, the Scheduler functions as the “Caregiver of the Caregivers,” serving as the agency liaison with caregivers to foster engagement and promote employee retention.
Minimum Qualifications:
- High school graduate.
- Two years of related experience; knowledge of HR, scheduling and/or health care preferred.
- Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
- Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
- Able to exercise initiative, problem solve and apply sound judgment.
- Able to work under pressure and manage multiple demands simultaneously.
- Must present a positive and professional business image.
- Must pass a criminal background check.
Essential Duties and Responsibilities:
- Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
- Communicate new assignments and/or scheduling changes to caregivers and clients.
- Maintain accurate schedules for clients in the agency’s CRM system.
- Maintain accurate contact information and availability for caregivers in the agency’s CRM system.
- Document events in the agency’s CRM system.
- Regularly review completed shift logs, verifying discrepancies from originally scheduled shift hours; notify HR Supervisor of any payroll or billing concerns.
- Monitor missed/late shift clock-ins and immediately contact the scheduled caregiver to confirm arrival at the client’s residence.
- Monitor caregiver scheduled hours for potential overtime; notify HR Supervisor if overtime hours are needed.
- Promptly notify HR Supervisor of staffing changes, scheduling issues and reported client issues.
- Provide ongoing feedback to HR Supervisor regarding status of eligible and available caregivers to ensure recruitment activities meet the agency’s scheduling needs.
- Serve as the agency liaison for caregivers, promoting a culture of engagement.
o Ensure caregivers feel properly appreciated, supported and recognized.
Physical and Environmental Demands: This is a primarily sedentary position.