Customer Service Representative - MGM

Duties/Responsibilities:

·         Review, price, and enter incoming orders, order changes, and order cancellations from customers, sales representatives, or distribution centers.

·         Coordinate with customer service team and other departments ensure to customer satisfaction with products and services and solutions.

·         Follow up with customers and or sales team to ensure satisfaction with products and services.

·         Determine the quickest most effective way to respond to customer questions.

·         Process claims for customers for all products and all types of claims.

·         Obtain credit approval for certain customers.  

·         Closely monitor anticipated ship dates and release orders as needed.

·         Provide customers with information regarding additional products or services, or possible substitutions for a more effective solution.

·         May be responsible for RGA duties as needed.

·         Other related duties as assigned.