Dairy Queen Chill Staff

Chill Staff

Location: Dairy Queen

Reports To: Shift Leader / Assistant Manager / General Manager

Position Summary:

The Chill Staff team member is responsible for preparing and serving high-quality Dairy Queen® treat products, including soft-serve, Blizzards®, sundaes, and other desserts. This position ensures treat orders are prepared efficiently and accurately, while maintaining a clean, safe, and welcoming environment in accordance with company standards and health regulations. The ideal candidate is friendly, detail-oriented, and thrives in a fast-paced, team-focused environment.

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Key Responsibilities:

Treat Preparation & Service:

• Prepare and assemble treat items quickly and accurately in accordance with Dairy Queen recipes and brand standards.
• Ensure all products meet company quality, appearance, and portion standards before being served.
• Maintain awareness of customer needs and deliver exceptional service with a positive, helpful attitude.

Equipment & Safety:

• Operate and maintain chill equipment (including softserve machines, mixers, etc.) safely and in compliance with health and safety guidelines.
• Perform regular cleaning and sanitizing of equipment and tools used in treat preparation.

Cleanliness & Organization:

• Maintain cleanliness and organization of the chill station and all frontofhouse areas.
• Complete assigned prep work and ensure the chill station is stocked with necessary items for each shift.
• Follow product rotation procedures to minimize waste and ensure freshness.

General Restaurant Duties:

• Participate in daily cleaning tasks including mopping, sweeping, trash removal, restocking supplies, and maintaining restroom cleanliness.
• Assist with parking lot pickup, freezer organization, and other facility upkeep as needed.
• Follow the PRIDE checklist to ensure chill station standards are met at all times.

Teamwork & Communication:

• Work collaboratively with coworkers and managers to ensure smooth shift operations and quality guest experiences.
• Communicate clearly and respectfully with other team members to ensure accurate order preparation.
• Promptly report any equipment issues, customer concerns, or unusual situations to a supervisor.

Customer Interaction:

• Actively engage with customers in a friendly and professional manner.
• Support the promotion and sampling of treat items when appropriate.

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Qualifications & Requirements:

Required:

• Ability to work efficiently in a highvolume, fastpaced environment.
• Excellent communication and customer service skills.
• Strong attention to cleanliness, organization, and product presentation.
• Ability to stand for long periods and move quickly throughout the shift.
• Willingness to follow all food handling, safety, and sanitation procedures.

Preferred:

• Previous experience in food service or quickservice restaurant (QSR) environments is a plus, but not required.

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Physical Requirements:

• Must be able to lift and carry up to 50 pounds (e.g., cases of food or supplies) up to 10 times during a sixhour shift.
• Frequent standing, walking, bending, lifting, and reaching required.
• Must be able to work in varying temperature conditions (kitchen, freezer, outdoor areas).
• Must be able to move swiftly in the service area, potentially serving up to 40 customers per hour.
• Ability to read order monitors, recall product contents, and effectively communicate with team members.

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Key Attributes:

• Friendly, teamoriented, and servicefocused.
• Maintains proper personal hygiene, a professional appearance, and a positive attitude.
• Dependable, punctual, and committed to excellence.

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