What are the responsibilities and job description for the Dairy Queen Grill Staff position at C & H Holdings?
Reports To: Shift Leader / Assistant Manager / General Manager
Position Summary:
The Grill Staff / Cook is responsible for executing kitchen operations to ensure high-quality food preparation and guest satisfaction. This includes cooking, assembling, and preparing food items according to Dairy Queen standards while maintaining a clean, organized, and safe kitchen environment. The ideal candidate is fast, efficient, detail-oriented, and maintains a positive, team-focused attitude.
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Key Responsibilities:
Food Preparation & Cooking:
- Prepare and cook food items quickly and accurately following all health, safety, and restaurant standards.
- Operate and maintain cooking equipment, including grill, fryer, freezer, and related appliances, in a safe and efficient manner.
- Assemble, wrap, and stock food items as needed, ensuring proper portioning and quality.
Kitchen Operations:
- Maintain cleanliness and organization of the grill and kitchen areas.
- Perform routine cleaning duties, including breakdown and sanitation of the grill station, sweeping, mopping, and trash removal.
- Ensure proper food storage and rotation to maintain freshness and compliance with food safety guidelines.
- Complete assigned prep work and ensure all stations are fully stocked for peak operational times.
Teamwork & Communication:
- Communicate clearly and respectfully with team members to ensure correct orders and smooth operations.
- Work collaboratively as part of a team to uphold standards of quality, service, cleanliness, and value.
Customer Experience:
- Remain alert, friendly, and responsive to customer needs when working in view of guests.
- Support the frontofhouse team as needed to ensure fast and accurate order fulfillment.
Other Duties:
- Promptly report any equipment issues, food safety concerns, or unusual occurrences to management.
- Perform additional responsibilities as assigned by management or shift leaders.
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Accountability:
The Grill Staff / Cook is expected to:
- Maintain the highest standards of food quality, cleanliness, and guest satisfaction.
- Adhere strictly to all safety and sanitation guidelines, including handling of raw and cooked food.
- Contribute to the overall success of the restaurant through consistency, reliability, and teamwork.
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Qualifications & Requirements:
Required:
- Strong attention to detail and ability to work in a highvolume, fastpaced environment.
- Ability to follow established food safety and handling procedures.
- Must be punctual, reliable, and maintain a professional appearance and attitude.
- Ability to stand for long periods and perform physically demanding tasks, including lifting up to 50 lbs.
- Must be able to work in various temperature conditions (e.g., grill area, freezer, outdoor trash areas).
Preferred:
- Previous food service or quickservice restaurant (QSR) experience is a plus but not required.
Physical & Environmental Requirements:
- Frequent bending, reaching, lifting, and standing throughout the shift.
- Ability to safely handle raw, frozen, and cooked food items.
- Must be able to read order screens, recall food components, and communicate effectively with team members.
About C & H Holdings
Teton Group, LLC, is the leading Dairy Queen franchising operator across Idaho and Utah. Teton Group, LLC, operates franchise locations for Dairy Queen in a number of states in the country.