Maintenance Technician

Core Values

• Reliability & Accountability – Shows up on time, completes assignments fully, and communicates any delays or issues promptly.
• Clean, Safe Workmanship – Leaves work areas neat, organized, and hazard-free; treats every unit with respect.
• Tenant Respect & Professionalism – Maintains a positive, courteous attitude with all residents and staff.
• Proactive Mentality – Spots small issues before they become major repairs.
• Team Communication – Keeps property management informed of progress, open work orders, and supply needs.
• Adaptability & Prioritization – Can pivot smoothly between emergency calls, turnovers, and preventive maintenance while meeting deadlines.
• Continuous Learning – Comfortable with new tools, building systems, and technologies.
• Honesty & Integrity – Transparent in reporting work performed, time used, and materials required.

Technical & Operational Requirements

• Minimum 2–3 years of general building maintenance or construction experience.
• Proficiency with online maintenance systems (AppFolio, Building Engines, or similar): meticulous uploading of work-order notes, timestamps, and photos documenting each repair.
• Availability for rotating on-call duty – every third week, compensated at time-and-a-half for any after-hours calls.
• Ability to prioritize multiple tasks across several sites without constant supervision.
• Must be comfortable driving between 25 properties across Boston and the South Shore, representing more than 300 units (and growing).
• Solid skills in at least two core trades (plumbing, electrical, carpentry, HVAC).
• Strong troubleshooting and diagnostic skills.
• Familiarity with preventive maintenance routines and turnover standards.
• Reliable transportation and valid driver’s license.
• Clean, professional appearance and demeanor.
• Willingness to assist in larger renovation or capital-project tasks when needed.
• Must maintain accurate digital records, report completion promptly, and follow established chain of communication.