What are the responsibilities and job description for the Tour Guide, Part Time position at C.F. Martin & Co?
C.F. Martin & Co.® has been making the finest handcrafted acoustic guitars since 1833. For the biggest names and the most revered musical legends. For the pioneers, the rebels, and the dreamers. For anyone who cares about music and loves making it.
There's a passion that runs through this organization. From our employees to our loyal customers to our business partners across the globe. This passion fuels our ambition to make the very best tools designed to help every artist share their music with the world for generations to come. Nearly 200 years of making great music. And we're ready for the next 200. Want to come with us?
General Purpose
The Tour Guide is responsible for leading engaging and informative tours, providing visitors with historical and product knowledge while ensuring a memorable experience. This role requires strong communication skills, a pleasant demeanor, and the ability to interact with visitors and internal staff effectively. This is a part time role.
Essential Responsibilities
There's a passion that runs through this organization. From our employees to our loyal customers to our business partners across the globe. This passion fuels our ambition to make the very best tools designed to help every artist share their music with the world for generations to come. Nearly 200 years of making great music. And we're ready for the next 200. Want to come with us?
General Purpose
The Tour Guide is responsible for leading engaging and informative tours, providing visitors with historical and product knowledge while ensuring a memorable experience. This role requires strong communication skills, a pleasant demeanor, and the ability to interact with visitors and internal staff effectively. This is a part time role.
Essential Responsibilities
- Conduct scheduled tours between 8:00 a.m. and 4:00 p.m., ensuring an engaging and informative visitor experience.
- Assist with tour scheduling and maintain tour audio systems.
- Ensure visitor compliance with all current safety guidelines.
- Assist with 1833 Shop and GMC activities as needed.
- Support Customer Service and guest relations functions as required.
- General computer knowledge (Microsoft Word, Excel, and Outlook), preferred.
- Strong knowledge of Martin Guitar products and history, preferred.
- Strong verbal communication skills, with a pleasant and personable voice and mannerisms.
- Excellent people skills, with the ability to engage and 'Wow' visitors.
- Good organizational skills and the ability to handle repetitive tasks daily.
- Ability to manage conflict professionally and ensure a positive visitor experience.
- High School diploma or GED required.
- Ability to stand and walk for extended periods while conducting tours.
- Frequent interpersonal interactions with visitors and staff.
- Work Hours: Flexible schedule, 10-25 hours per week within 8:00 a.m. – 4:00 p.m.