DeskSide Support Engineer (Band 2)

📍 Location: Tyler, TX (Onsite)
📅 Duration: Long-Term Contract (12 Months)
🚀 Start Date: Immediate

Job Description

We are looking for an experienced DeskSide Support Engineer to provide onsite IT support for end users. The ideal candidate should have strong troubleshooting skills, experience with desktop/laptop support, IMACD activities, hardware/software installations, and excellent customer service.

Key Responsibilities

• Install, configure, and support desktops, laptops, mobile devices, printers, and peripherals.
• Perform break-fix support, IMACD activities, device refreshes, and data migration.
• Troubleshoot hardware, software, operating system, and application issues.
• Execute software installations, system updates, and configuration changes.
• Manage and resolve support tickets within SLA timelines.
• Coordinate with hardware vendors for warranty repairs and replacements.
• Support Microsoft Windows environment and end-user productivity tools.
• Provide hands-and-feet support for network, voice, and data infrastructure.
• Collaborate with Level 3 support teams for escalations and project activities.
• Provide onsite IT support for meetings, events, and conference room setups.
• Participate in on-call support and assist with disaster recovery activities.

Required Skills

• Experience in DeskSide Support / Desktop Support
• Windows 10/11 Administration
• Hardware & Software Troubleshooting
• Laptop/Desktop Deployment & Configuration
• IMACD (Install, Move, Add, Change & Disposal)
• Data Migration & Device Refresh
• Active Directory (User Administration)
• Microsoft Office / Office 365
• Ticketing Tools (ServiceNow, Remedy, etc.)
• Strong Customer Support & Communication Skills

Mandatory Requirements

• Background Verification (BGV)
• Drug Test
• Vaccination Records Required:
  • MMR
  • Varicella
  • Tdap
  • Influenza (Flu)
  • TB Test
  • COVID
  • Hepatitis B