Retail Operations Officer

Be part of a community bank that puts people first - lead with care, support your team, and create meaningful customer experiences. Apply with us today!

About Us

Rooted in Our Community Since 1966

Byron Bank was founded on a simple idea: banking should be personal, dependable, and deeply connected to the people it serves. Nearly 60 years later, that vision remains at the heart of everything we do.

Since 1966, Byron Bank has stood strong as a community partner, resilient through change, and always focused on people first. Guided by three generations of dedicated leadership, we’ve stayed true to our mission of building lasting relationships, supporting our local economy, and showing up for our neighbors - because that’s what community is all about.

Our commitment extends beyond banking. We actively participate in initiatives that support education, local businesses, and community development. By investing our time and resources,

we aim to make a positive impact on the lives of our neighbors.

Byron Bank is proud to be more than just a bank; we are proud to be a leader in our community.

Learn more at: https://byronbank.com/about-us/communityinvolvement

Why Should You Join Us?

At Byron Bank, "You Ask, We Help" isn’t just a tagline, it’s our approach to everything we do. We understand what it takes to provide our customers with the level of service they expect and the solutions they need to help them achieve their financial goals. We recognize that our greatest asset is our employees and take great pride in hiring qualified individuals to complement our existing teams.

We’re always eager to connect with talented individuals who share our commitment to exceptional service and community impact. Join us and help our customers feel confident about their financial futures-every conversation, every day.

What You Should Know About The Role:

The Retail Operations Officer is responsible for providing the leadership, training, and management necessary to ensure that proper operational controls and people systems are in place to enable value-added and exceptional service to internal and external customers. The position is responsible for the overall hands-on operational aspects of the Retail Department ensuring overall performance, productivity, efficiency, and profitability. The Retail Operations Officer works collaboratively with Senior Management to proactively identify operational inefficiencies and will develop policies, and procedures that align with the Bank’s overall goals and strategic objectives.

Supervisory Responsibilities:

• Lead and manage three locations: Poplar Grove, Davis Junction and Byron
• Develop, motivate, and train staff, including planning and delegating work assignments and projects
• Evaluate performance, administer quarterly touch points and deliver performance evaluations
• Establish clear expectations and hold employees accountable to performance and behaviors aligned with our culture
• Provide a work environment that stimulates positive energy, creativity, and teamwork
  
  
  

Department Management Duties & Responsibilities:

• Ensure the Retail department’s strategic objectives are met
• Oversee retail operations activities including customer service and deposit functions
• Formulate and implement operational policies and procedures to maximize performance
• Assist with the implementation and the management of all retail banking products
• Demonstrate extensive knowledge of all types of personal and business accounts including IRA’s, CD’s, Trusts, HSA, Safe Deposit Box, CDARS, and other specialty accounts, etc.
• Place check holds, stop payments, and authorize check approvals, etc., when needed
• Trouble shoot and resolve retail deposit operations issues and questions that may arise
• Assist with system upgrades, including new products and services, etc., within retail operations team
• Ability to guide and assist customers with online banking, mobile banking, and other services offered
• Work with the Marketing department on promotions and special events
• Cultivate and maintain customer relationships
• Represent the bank, promote products and services in the community to increase customer base
• Promote a collaborative and positive team environment throughout the entire bank
• Follow all bank policy and federal bank regulations and see that they are properly carried out by staff
  
  
  

Additional Duties & Responsibilities:

• Oversee Vault access / Balancing / Currency Ordering
• Act as the administrator of core systems
• Attend, participate, and plan (when applicable) for committees and meetings
• Contribute to the Bank’s initiative to reduce paper usage by organizing, implementing, and completing projects that prioritize digital solutions.
  
  
  

This position description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.

Required Skills & Attributes:

• Advanced experience, knowledge and training in branch operation activities, terminology and products and services
• Management skills for communication, delegation, and prioritization
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies
• Basic skills in computer terminal and personal computer operation
• Exceptional customer service
• Effective and excellent verbal, written and interpersonal communication skills
• Skilled to prioritize work, while handling multiple tasks
• Excellent attention to detail and organizational skills
• Able to function as a team player
• Great time-management skills
  
  
  

Education & Experience:

• High school diploma or equivalent
• Minimum 5 years of industry experience preferred
  
  
  

Physical Requirements:

• Ability to sit for up to 8 hours a day
• Ability to work on a computer for extended periods of time
• Ability to lift and move 40 pounds
  
  
  

Pay Range:

$74,300 - $93,000 annually

Compensation Overview:

The anticipated hiring range for this position is $74,300 - $93,000 which reflects what we reasonably expect to pay for candidates who meet the standard qualifications for the role. Actual base pay will vary depending on job-related knowledge, skills, credentials, experience, and location.

Benefits:

• Health Insurance (Medical, Dental, Vision)
• 401(k) with match
• Health savings account
• Life insurance
• Paid time off (vacation, sick, and volunteer)
  
  
  

Travel:

• Some travel is involved, less than 25% of the time.
  
  
  

Equal Employment Opportunity:

Byron Bank provides equal opportunity for all employees and applicants for employment and makes all employment decisions without discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history or genetic information, political affiliation, military service, disability challenges, marital status, ancestry, status upon discharge from military service, order of protection status or other non-merit based factors (actual or perceived).These protections extend to all management practices and decisions, including recruitment and merit practices, appraisal systems, promotions and training, and career development programs.