What are the responsibilities and job description for the Recruiter/Customer Support Specialist position at BY Recruiting?
Recruiter Support Specialist
San Francisco, CA (Remote considered for exceptional candidates)
$80,000 to $100,000
We're hiring 2 Recruiter Support Specialists to be the front line for recruiters on the platform, the people they turn to when they're getting started, hit a wall, or need something resolved fast.
What you'll do
- Be the first, fastest, and friendliest point of contact for recruiters across chat, Slack, and email
- Triage and prioritize a high volume of competing requests, knowing what to answer first and why
- Resolve platform, submission, approval, and payout issues, escalating cleanly when you can't
- Help newly approved recruiters get to their first submissions and understand where they're competitive
- Spot patterns across incoming questions and build structural fixes, better onboarding, Help Center content, self serve flows, that reduce repeat volume
- Partner closely with sourcing, activations, and account management teams to keep recruiters engaged
What we're looking for
- You instinctively reason from the customer's incentives and experience, and you protect their trust, especially around money and fairness
- Clear, warm, professional writing with a casual but polished tone
- You triage ambiguity with a defensible rationale and name what you don't know instead of guessing
- You connect a support pattern to underlying business dynamics and think in systems, not one off tickets
- You want to design problems away and drive self serve, and you're comfortable building in a role that's still largely manual today
Nice to have
- Experience in a high volume, customer or recruiter facing role (support, ops, recruiting, account management)
- Exposure to marketplaces, recruiting, or ATS tools such as Ashby or Greenhouse
- Experience with payment processing or fintech
- A track record of improving a process, not just staffing one
This is an early, high ownership seat at a company still building its support function from the ground up. If you'd rather design the system than just clear the queue, we'd like to hear from you.
Salary : $80,000 - $100,000