What are the responsibilities and job description for the Office Manager position at Buxton Oil?
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Position Summary:
The Office Manager oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. Serves as an ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
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Recruit, hire, and staff the office with qualified personnel.
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Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.
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Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.
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Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the District Manager.
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Prepare and submit payroll information and benefit changes for the district.
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Participate in department head meetings and conduct monthly coaching meetings.
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Promote teamwork and maintain high standards of professionalism.
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Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.
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Assist, as needed, with the development of new district reports and reporting procedures.
- Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.
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Provide leadership, coaching, training, and support in areas including:
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Employee orientation and development
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Sales involvement
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District outings or events
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Ergonomics and office safety
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Workers’ compensation
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Annual budgeting
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Education:
A college degree or a combination of education and experience is required.
Experience:
The Office Manager should have several years of previous experience in a supervisory role in an office environment.
Other Attributes Required:
- Strong written and oral communication skills
- Good judgement and the ability to make decisions
- Organizational and analytical skills
- Ability to delegate and follow-up
- Ability to develop and deliver training modules
- Strong leadership and coaching skills
If you are a motivated leader who thrives in a fast-paced environment and is committed to delivering excellent customer service while developing strong teams, we encourage you to apply.