What are the responsibilities and job description for the Quick Lane Service Advisor position at Buss Ford Lincoln?
Buss Ford Lincoln has been serving the McHenry County and surrounding areas since 1928!
We are seeking a Quick Lane Advisor to join our team! Your primary responsibility will be to ensure a smooth and efficient service experience by accurately documenting customer concerns, coordinating with technicians, and providing clear communication throughout the service process.
Join the Buss Ford Lincoln Family, where you can be a part of a brand that honors the past, and is invested in the future.
Benefits
- Medical & dental insurance
- 401K
- 401K (matching)
- Paid time off
- 7 Paid Holidays
- Employee discounts
- Paid training
- Growth opportunities
Responsibilities
- Greet customers and assess their service needs
- Prepare detailed service orders and estimates
- Communicate effectively with technicians to ensure timely and accurate repairs
- Provide updates to customers on the status of their vehicles
- Handle customer inquiries and resolve any issues promptly
- Promote additional services and products to enhance customer satisfaction
Requirements
- Past experience as a service advisor, assistant lane manager or service consultant required
- Previous experience at a car dealership is preferred
- Ability to work in a fast-paced environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.