What are the responsibilities and job description for the Help Desk Specialist position at BUSINESS ENABLED ACQUISITIONandTECHNOLOGY Inc?
Locations: NSWC Corona, CA & NSWC Corona Detachment Fallbrook, CA; (Naval Surface Warfare Center - 1999 4th St, Norco, Ca 92860)
Clearance: Secret
Certifications: CompTIA Security CE (* must adhere to 8570.01M CWF Requirements - IAT Level II)
Requirements:
- a high school degree, or a GED, and three (3) years of relevant experience in system administration and experience installing patches, performing system updates, managing server and storage processing strategies and providing a wide range of system administration functions, OR
- a bachelor's degree in a relevant field, OR
- a master's degree in a relevant field.
Roles and Responsibilities:
- Experience with Incident management, Problem management, Knowledge management.
- Ability to follow established protocols and procedures and apply industry best practices.
- Communicate clearly, both orally and in writing, in English.
- Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations.
- Coordinate with the appropriate management levels, as required by applicable policies or procedures.
- Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise/tasking.
- Experience providing scheduled and ad-hoc technical presentations to various audiences.
- Experience in conducting training for IT applications.
Salary : $45,000 - $50,000