What are the responsibilities and job description for the Knowledge Management Specialist position at Business Development Resources?
Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC contractors. Our goal is simple: empower our clients with our industry experience and information to give them the knowledge and skills they need to drive profit and growth in their business.We are currently looking for a Knowledge Management Specialist to join our team! If you have a passion for organization, data systems, and helping teams access the tools they need to succeed, this could be the perfect opportunity for you.Job Title: Knowledge Management SpecialistLocation: Remote (with the ability to travel for training or meetings)Work Hours: 7:00 am to 4:30 pm, Monday through Friday (occasional weekends or evenings as needed)Compensation: $32.60 to $40.75 per hour, depending on experienceBenefits:401(k) with employer 3% matchingMedical insurance provided with minimal employee contribution (with HRA)Supplemental insurances availableEmployer-provided life insurance/AD&DEmployee Assistance Program (EAP)3.08 hours of PTO accrued biweekly6 paid holidaysPrimary Job FunctionWe are seeking a reliable and detail-oriented Knowledge Management Specialist to maintain and enhance BDR's company knowledge base. This role ensures that employees have the tools and information they need to succeed within a secure, organized, and easily accessible framework. The ideal candidate will have strong organizational and communication skills and a passion for building systems that help teams work smarter and more efficiently.Daily DutiesDevelop and maintain a knowledge management framework for storing and sharing company informationCreate and update processes for cataloging, tagging, and organizing documents, playbooks, and best practicesCollaborate with leadership to ensure the knowledge base remains accurate, relevant, and accessibleMaintain a centralized library of company materials across departments to ensure consistent information sharingCoordinate with department leaders to update and archive obsolete contentResearch and source content for company-wide useWrite, edit, and publish knowledge-base content in clear, accessible formatsWork closely with IT to maintain electronic record systems that are user-friendly and secureCommunicate new or updated content to department managersSupport colleagues in accessing and using the knowledge base effectivelyParticipate in meetings and assist with other assigned projects as neededPreferred QualificationsBachelor's degree in Business Management, Business Administration, Data Management, or related field preferredA minimum of 5 years of experience in records, information, or knowledge managementExperience developing or maintaining searchable databases or knowledge systemsStrong organizational and problem-solving skillsExcellent written and verbal communication skillsProficiency in Microsoft 365 applicationsAbility to handle sensitive information with discretionStrong attention to detail and commitment to accuracyWhy Work for Us?Average employee tenure of over 7 years - we're a great place to build a career!A passionate, collaborative team dedicated to helping clients succeedCaring ownership and leadership with clear communicationExcellent training and professional development opportunitiesLong-term relationships with clients and industry partnersProfessional yet fun and supportive work cultureWE ARE A 100% DRUG-FREE AND TOBACCO-FREE EMPLOYER
Salary : $33 - $41