Sales Assistant

POSITION SUMMARY

The Sales Assistant provides direct support to the Sales Team and customers throughout the leasing and purchasing process—from initial application through vehicle delivery, registration, and funding. This role serves as a central liaison between customers and internal departments, ensuring a smooth, organized, and professional experience. The Sales Assistant communicates quotes, contracts, timelines, and documentation requirements with accuracy, timeliness, and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Support the Sales Team by assisting with customer communications from application through delivery and registration.

• Maintain professional, timely and clear communication, both verbal and written, with customers and internal teams.

• Prepare and issue quotes, lease and purchase contracts based on direction from Sales Account Managers, using leasing software, DocuSign and Microsoft 365 applications.

• Coordinate with internal departments (e.g., Accounting, Operations, Insurance) to facilitate vehicle deliveries, documentation, and compliance requirements.

• Manage customer and internal expectations related to delivery timelines, documentation and funding processes.

• Maintain organized task lists and prioritize workloads to meet customer and company deadlines.

• Ensure all information and documentation are accurate, complete and submitted on time.

• Enter and update data in the Leasing System and maintain proper filing of required information.

• Develop a working understanding of all documentation requirements and processes involved in the leasing workflow.

• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or equivalent required; associate degree or relevant coursework preferred.

• 2 years of experience in administrative, customer service, or sales support roles (leasing or logistics industry experience a plus).

• Strong written and verbal communication skills with a professional and customer-focused demeanor.

• Exceptional attention to detail, accuracy, and organizational skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Proficient in Microsoft 365 (Word, Excel, Outlook, Teams) and comfortable learning new software.

• Experience using DocuSign or similar electronic signature platforms preferred.

• Collaborative team player with a proactive, problem-solving approach.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work performed primarily in an office environment with extended periods of computer use.

• Regularly required to sit, type, talk, and hear; occasional standing, walking, and lifting up to 20 lbs.

• Standard Monday–Friday business hours with occasional overtime during peak workload periods.

• Position requires attention to detail and frequent communication with internal and external contacts.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Strong organizational skills with keen attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Effective collaboration skills to work cross-functionally with multiple departments.
• Excellent interpersonal, written, and verbal communication skills.
• Commitment to delivering exceptional customer service.
• Self-motivated with a strong drive to succeed.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).

Physical Demands and Work Environment

• This role primarily operates in a professional office setting.
• Prolonged periods of sitting and working on a computer are required.
• Occasional lifting of office supplies or materials up to 20 pounds may be necessary.
• Standard business hours apply, with occasional need for flexibility based on business needs.