Commercial Loan Servicing Specialist

Position Summary

The Commercial Loan Servicing Specialist is responsible for customer inquiries, associate inquiries, loan disbursements, and general correction activities.

Duties & Responsibilities

• Respond to customer inquiries both by phone and mail
• Respond to internal customer inquiries via nCino Transaction Tasks
• Process loan payments
• Complete file maintenance
• Maintain positive relationships with multiple lenders and support staff
• NSF/return payment processing
• Process returned mail and any subsequent address changes
• Set up and maintenance of automatic payments
• Respond to department emails
• Assist other areas and special projects as needed
• Where applicable, Manager may determine a Team Lead designation (Commercial Loan Transaction Specialist Team Lead)
  
  

Education & Experience

Knowledge Of

• Strong oral and written communication skills
• Basic accounting principles
  
  

Ability To

• Multi-task and work independently
• Perform duties under frequent time pressures
• Solve problems independently while applying logic and discretion
  
  

Education And Training

• Requires High School diploma; higher education preferred
• Experience with lending preferred
• Requires knowledge of Microsoft Office
  
  

Benefits And Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $18-$23/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.