ES Regional Service Specialist

At Burwell Material Handling, we’re all about people — our team, our customers, and the communities we serve. What started as C & B Material Handling has grown into Burwell because of the people behind it. Every employee, every connection, and every customer relationship helped shape who we are today. We’ve built our reputation by delivering reliable equipment solutions, automation systems, and industrial sales and rentals with a personal touch—and we’re proud of the team that makes it all happen.

We’re growing, and we’re looking for forward-thinking, motivated teammates who want to help build something meaningful—where your contributions count, and your voice is heard.

Job Summary: The ES Regional Service Specialist is a key operational role that provides support to the ES Regional Service Writer in the oversight of all activities related to the fulfillment of assigned projects, along with the growth & delivery of services associated with Planned Service Agreements and Emergency Service within an assigned territory. In cooperation with the ES Regional Service Writer, the Regional Service Specialist leverages exceptional communication and business system skills to ensure the timely receipt and safe fulfillment of service demands including frontline handling of service requests, quote development, installer scheduling and dispatch, customer updates, and accurate and timely invoicing.

Key Responsibilities Within Assigned Territory

• Helps deliver budgeted Revenue & Gross Margin objectives related to ES Projects, Planned Maintenance Agreements and General Parts & Service operations.
• Supports effort to grow ES aftermarket revenue base, and ensure proper job planning, timely delivery of services, quality of workmanship, customer satisfaction, and subordinate performance & development objectives.
• Aligns installer staffing levels & skills sets with workload to optimize employee productivity.
• Achieves key cashflow metrics including the timely processing of work orders and open parts tickets to minimize WIP and A/R matters.
• Converts installer identified work into customer quotes and gains customer approvals.
• Facilitates labor requests to schedule and provide appropriately skilled installers for the fulfillment of quoted projects.
• Leverages the ERP and related software & reports to optimize the planning and delivery of service schedules and maintenance plans.
• Works in harmony with other departments and outside vendors to optimize resource utilization in the pursuit of revenue growth, business retention and employee development.
• Provides feedback to ES Parts personnel to optimize branch and vehicle inventories to avoid unnecessary downtime and plan for replacements of same.
• Escalates concerns as appropriate to mitigate problems & avoid unnecessary risks.
• Contributes to the development of best practices and strives to hold to those standards.
• Willingly takes on special projects as assigned to optimize the business.
  
  

Skills & Experience We’re Looking For

• Prior experience in a service department role (material handling preferred)
• Clear and professional communication skills
• Strong organization and time management
• Comfortable using Microsoft Office and service tracking software
• Able to handle the physical demands of the role
  
  

Benefits

All offers are contingent on passing a pre-employment drug test and background check. Burwell Material Handling is a drug-free workplace.

• Competitive pay based on experience
• Excellent benefits – Medical, Dental, Vision, Accident, Short-Term Disability, Life Insurance, and 401K with Company Match
• Progressive Paid Time Off and Holidays – starting with 3 weeks PTO in your first year
• Paid parental leave for moms and dads
• Opportunities for growth and internal promotion
• Annual Community Impact Day – paid volunteer time in the places we work and live
  
  

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

If you're looking to build a meaningful career, we’re excited to support your goals and help you grow with us.