Residential Coordinator

Job Title: Residential Coordinator

Department: Recovery Services

Employment Type: Full-time

Job Summary:

Join our compassionate and collaborative team as a Residential Coordinator and make a meaningful difference in the lives of individuals receiving behavioral health services. This is an opportunity to lead and mentor staff, help create a safe and therapeutic environment, contribute to high-quality client care, grow your leadership skills, and support a mission focused on helping others. We are looking for a dependable, organized, and compassionate professional with strong communication, leadership, and team-building abilities.

The Residential Coordinator oversees daily residential program operations and provides leadership to Behavioral Health Technicians. This position is responsible for staff scheduling, training, supervision, hiring support, and ongoing coaching while ensuring client care services are delivered in a safe, supportive, and structured environment. The Residential Coordinator works closely with the treatment team to promote communication, maintain program standards, and support positive outcomes for clients and staff.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

• Mileage Reimbursement – Company paid for work functions requiring travel

• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Lead, mentor, and support Behavioral Health Technicians to promote a positive and therapeutic environment for clients.

• Oversee daily client activities and help ensure program expectations, rights, and responsibilities are clearly communicated and followed.

• Recruit, interview, hire, train, and onboard new staff under the direction of program leadership.

• Develop individualized training plans and facilitate ongoing staff supervision and professional development.

• Coordinate staff schedules and maintain appropriate staffing coverage while monitoring overtime usage.

• Participate in treatment team meetings and clinical staffing discussions to support communication and continuity of care.

• Facilitate regular staff meetings and training opportunities to strengthen team performance and service delivery.

• Ensure staff are properly trained in program procedures, medication management processes, educational group facilitation, and client documentation requirements.

• Monitor compliance with program, agency, CARF, and state regulatory standards.

• Complete employee evaluations, status notices, and required supervisory documentation in a timely manner.

• Support the ongoing development and enhancement of residential programming and services.

• Perform technician duties as needed and complete other responsibilities assigned by leadership.

Education and/or Experience Qualifications:

• Bachelor's Degree in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field

OR

• High School diploma or equivalent and two (2) years of experience in substance abuse or mental health treatment

• Minimum one (1) year of supervisory experience

Additional Qualifications:

• Successful completion of background checks, including criminal record, driving record, abuse/neglect screening, and fingerprint checks

• Current driver's license, acceptable driving record, and current auto insurance

• Knowledge of behavioral health methods, principles, and techniques related to mental health services and substance use treatment

• Knowledge of program policies, procedures, and regulatory requirements

• Ability to develop, coordinate, and evaluate services within assigned program responsibilities

• Strong verbal and written communication skills with the ability to prepare clear and concise reports

• Must attain training in detoxification procedures within three (3) months of employment for applicable programs

• Must attain Behavioral Management training within thirty (30) days of employment or the first available class after start date

• Must attain Medication Administration training within thirty (30) days of employment when applicable

• Must achieve thirty-six (36) hours of training requirements within a two-year period in accordance with applicable regulations

• If transporting clients, must provide verification of liability limits on personal auto insurance as required

• Must obtain a driver's license in the state of residency within thirty (30) days of hire if eligible

• For adolescent programs, must attain required adolescent-focused training within the first year of employment

Physical Requirements

• Occasionally exert up to 10 pounds of force to lift, carry, push, pull, or move objects

• Perform repetitive hand, finger, and arm movements for typing, writing, and other office-related tasks

• Sit for extended periods throughout the workday

• Occasionally stand and walk for brief periods as needed during work activities

Keywords: Residential Coordinator, Recovery Services, Behavioral Health, Mental Health, Substance Use Treatment, Residential Services, Leadership, Staff Training, Client Care, Program Coordination