Residential coordinator assistant

Job Description:

Job Title: Residential Coordinator Assistant

Location: Poplar Bluff, Missouri

Department: Recovery Services

Employment Type: Full-time

Job Summary:

Join a compassionate, collaborative team making a measurable difference in clients’ recovery—help clients achieve safety, stability, and progress while growing your clinical and leadership skills. Use strong communication, de-escalation, and supervisory abilities to support a therapeutic community, mentor staff, and contribute to program development.

Provide direct support and supervision to clients/patients and Behavioral Health Technicians; orient clients to program expectations and staff to operational procedures; monitor safety, document progress, and assist the Clinical Team with treatment procedures and care coordination.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Supervise and support clients/patients during daily activities to promote a safe, therapeutic environment and model appropriate behavior.
• Orient clients to program expectations, rights, and rules; communicate pertinent behaviors and progress to the treatment team.
• Lead, train, and supervise Behavioral Health Technicians; assist with hiring, onboarding, scheduling, and coverage for vacant shifts.
• Provide direct client care duties (perform Behavioral Health Technician responsibilities) including group facilitation, education, recreational activities, and transportation as needed.
• Assist Clinical Team with screening, monitoring (including detox clients where applicable), assessment support, treatment planning assistance, and case coordination under supervision.
• Facilitate behavioral interventions and crisis de-escalation; ensure unusual incidents are collected and reported per policy.
• Ensure timely, accurate documentation of client activities, groups, and progress in accordance with State Regulatory/CARF standards; complete mandated trainings within required timeframes.
• Prepare or assist in preparation of group curricula and educational materials; participate in staff meetings and facilitate BHT meetings as scheduled.
• Complete annual evaluations for direct reports and provide regular documented supervision.
• Demonstrate commitment to program goals and perform other duties as assigned by leadership.

Education, Experience, and/or Credential Qualifications:

• Bachelor’s degree in social work, counseling, psychology, psychiatric nursing, or closely related field; OR
• High School diploma or GED AND at least two (2) years responsible employment history.
• At least one (1) year supervisory responsibility preferred.
• Illinois second shift incumbents: three (3) years of experience required. (Omit if not applicable)

Additional Qualifications:

• Knowledge of confidentiality laws governing substance use disorder and mental health treatment (HIPAA / 42 CFR Part II).
• Demonstrated verbal de-escalation skills and ability to establish rapport with client population.
• Strong multitasking, prioritization, leadership, and written/verbal communication skills.
• Current driver’s license, acceptable driving record, and auto insurance.
• Successful completion of background checks (criminal, driving record, abuse/neglect, fingerprint).
• Completion of required new hire orientation and mandatory trainings (e.g., Relias) within designated timeframes.

Physical Requirements

• Sedentary work: may exert up to 10 pounds occasionally; frequent repetitive movements of hands, fingers, and arms for typing/writing.
• Primarily sitting with occasional walking or standing; lifting and mobility requirements are minimal.

Keywords: residential coordinator, behavioral health, recovery services, supervisor, de-escalation, case management, group facilitation, CARF, HIPAA, Poplar Bluff

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.