Sales Call Center Representative (BDC) - Automotive

Burns Honda is hiring a high-performing Sales Call Center Representative (BDC) to manage and convert a large volume of inbound and outbound opportunities.This role is for professionals who know how to control a call, build urgency, and lock appointments - not just "answer questions."If you've got experience, confidence, and a little competitive edge... you'll do very well here.Compensation (NJ Pay Transparency Compliant)

• Compensation Range: $50,000 – $75,000 annually
• Pay Structure: Base salary performance bonuses commission on appointments/shows/sales
• Top performers consistently exceed $80,000
  
  

What You'll Do

• Handle high-volume inbound and outbound calls, texts, and emails
• Set and confirm qualified appointments for the sales team
• Follow a structured 14-day contact strategy with speed and consistency
• Overcome objections and guide customers toward in-store visits
• Maintain detailed and accurate CRM activity
• Work closely with management to hit and exceed KPIs (appointments, show rate, sold rate)
  
  

What We're Looking For

• REQUIRED: Prior automotive BDC or high-volume call center sales experience
• Spanish-speaking preferred (not required, but a major advantage)
• Proven ability to hit or exceed performance metrics
• Strong phone presence - confident, clear, and persuasive
• Ability to multitask and stay organized in a fast-paced environment
• Competitive mindset with a drive to win daily
  
  

Success in This Role Looks Like:

• Consistently hitting 40% appointment conversion
• Maintaining 70% show rate
• Driving measurable contribution to dealership sales
  
  

What We Offer

• Ongoing training and coaching from high-level leadership
• High lead volume = real earning potential
• Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.
  
  

Most BDC roles want order-takers.

We want closers on the phone.If you're tired of putting in the work and not seeing the paycheck reflect it - this is your lane. Apply NowBring your experience. Bring your energy.

We'll bring the opportunity.