What are the responsibilities and job description for the Automotice Customer Service Manager position at Burns Honda?
About The Role
Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.
Responsibilities
Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.
Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record
Burns Honda is seeking a Customer Experience Manager to oversee customer satisfaction and reputation management across the entire dealership. This role ensures all customers feel supported, informed, and taken care of.
Responsibilities
- Assist all customers throughout their visit
- Resolve concerns with urgency and professionalism
- Follow up with customers after issues are addressed
- Manage reputation across Google, DealerRater, Cars.com, Facebook, and DriveCentric
- Respond professionally to all customer reviews
- Monitor DriveCentric sentiment and identify customers who need support
- Identify feedback trends and recommend improvements
- Help maintain strong HSE and CSE scores
- Strengthen communication between customers, advisors, managers, and BDC
- Strong communication and interpersonal skills
- Professional, calm approach in difficult situations
- Reliable follow-up habits and strong organization
- Customer service or hospitality experience preferred
- Comfortable using digital communication tools
Benefits include: Employer-sponsored medical, dental, and vision insurance; a 401(k) retirement plan with employer match; vacation and sick leave in accordance with company policy and applicable New Jersey law; and access to an Employee Assistance Program (EAP) offering mental health and personal support resources. Eligibility for certain benefits may be subject to time-in-service or other criteria. Additional compensation may include bonuses or incentives, depending on role and eligibility.
Submit to and successfully complete MVR, background check, and pre-employment drug test Valid driver's license with good driving record
Salary : $60,000 - $80,000